CerebralReviews of cerebral.com

The provider failed to show for the conf. Sent message to customer care as requested. Four days later no response. Requested to be dropped from the program, no response. Verified email and resent. No response. One has to question the validity of the program.

I'm not very impressed with Cerebral. My prescriber is great BUT I can't seem to get an appointment with a Care Counselor and the only availability is weeks out. I can get my doctor to prescribe for me for free on my insurance so I am not even sure why I want to pay for this when I have yet to even see my assigned care counselor and that was the main reason why I signed up for this. My friend recommends a different online service and I am going to go to that one where they have available appointments!

Chelsy as my coordinator is fantastic! She has advocated for me and has made sure my experience has been above and beyond expectations. My counselor and providers as well are so responsive and supportive. I am very happy with Cerebral.

Slow responses and not much availability from the providers for future appointment

I can’t believe how easy they have finally made mental health. Part of my reason for putting off help for so long was anxiety about going into a doctors office. Cerebral made it possible for me to get help from the comfort of my bed. 2 weeks into using cerebral and my life has already changed so much for the better in every aspect. My children, spouse, and coworkers already notice the improvement. Thank you! 🙏🏼

My life is back on track!! The Cerebral staff has been very kind and considerate, and provides really helpful information. I also am really grateful for the low price point for services and medication. The actual app was a little buggy to use, but the support staff was really helpful in fixing the errors on the platform so I could properly get a hold of staff. Overall this is an incredible service for underinsured/uninsured folks!

It took a very long time to hear back from my doctor.

Waste of money. I’ve been using cerebral for a few months now. The only reason I’ve lasted that long is because of a few discounts I was given. The first time I used it, it was excellent. I got in with a prescriber immediately. Then I found out that prescriber couldn’t diagnose me, so they sent me to someone else. The second prescriber gave me a treatment plan. I took my medication for a month, and I never received anything else. Turns out, my treatment plan expired and no one bothered to tell me. Fast forward to my third prescriber…She didn’t even bother to show up to me the appointment. It was only because I contacted the coordinator that I found out she was on leave. Mind you this whole time I haven’t seen the counselor because she was on leave too. So they give me a 4th prescriber and my 2nd counselor. Then they contact me and tell me my counselor has to change my appointment. She doesn’t have anything available until October. I have been off of medication for over a month. I haven’t seen a counselor. I’m on my second care coordinator. They can’t seem to keep anyone to work there. I choose not to go to the Phoenix VA for this very reason. I’ve brought this up to them several times, and all they can offer me is a discount. I don’t want a discount. I want to be seen by a mental health provider. I’ve paid all of this money for essentially nothing. From the sound of other reviews, Cerebral you’re really taking advantage of people with mental illnesses. I’d give this 0 stars if I could.