CerebralReviews of cerebral.com

Kind and qualified professionals. If you have questions, these are responded to in a timely fashion.

I am getting very frustrated that I have asked for 20mg x a day instead of 40 mg in which I can’t cut in half because it’s a capsule. CVS said they need to send the script written that way. Please correct this so that I can take and see how I feel. Barbara Reilly

My Cerebral review with Provider Sheena Loving: I need desperate help with my Mental Health and explained to her my local doctor can't get me into a psychiatrist until December(its September). I have a grant with them as I cannot afford paying out of pocket. I went online at Cerebral to get help and paid (even though i cannot afford it) to get help. I have anxiety, which makes my heart race. She in return told me she couldn't help me or prescribe me anything because I need medical clearance for a heart condition(that I don't have and Noone in my family has). Everyone with anxiety, has their heart race. I have been trying for 7 months to get help. Any avenue I go down has failed me. I even found out she is in Houston, not far from me (so i could have seen her to get medical cleared, but she didn't mention she was only an 1 hour from me and could help me in her office that i later located) Thank you for failing me too, instead of helping someone who needs desperate help with their mental health. Choose someone else! She won't help you!

I am beyond disappointed in this company. My care counselor was changed 4 times in 5 months with no real explanation. I could never make appointments until the next payment was made. But the icing on the cake was when they charged me for my medication, but never sent it. I ran out. They tried to fix it by sending it to my local pharmacy, but they couldn’t fill it because the prescriber isn’t authorized in my state. I ended up having to call my primary doctor to get my meds, after being out of them for 3 days. Now I’m attempting to cancel, and am being given form after form and run around after run around. The only good thing that came out of this experience was discovering lexapro. After cerebral told me to contact them over this review, they then tried to charge my card again.

Kalin, my therapist, has completely changed my life. I have been with Cerebral for almost 2 months now. I started on medication that didn’t work for me, but my provider was excellent in helping me. I have felt cared for and supported since I first signed up. Endlessly grateful for this service and my therapist! ♥️

Clinician was amazing. Detailed, and certainly knowledgeable. I have yet to meet with a care counselor. Keep getting reassigned. When I go to schedule, all apointments are blocked. Idk. I certainly was not looking for counseling, but I am sure it could not hurt.

*update* I was contacted by a customer service representative after this post. I was given a refund for my month. At that point I felt the situation was resolved…However, I was then charged for the next month after I had my cancellation reference number, and was assured that it didn’t happen. I then screenshotted the charge and confirmation #. I haven’t heard a word since!! So even with the professionalism for Om the rep, I’m still dealing with issues! Use at your own risk is all I can say at this point! Original post: I will simply state that I have been a member for a little over a month. I have had my counselor switched already due to “conflict of schedule,” I informed my medication provider that I couldn’t continue on the medication he switched me to about a month ago. I asked to be switched. I was told I need to speak with my provider which I understand, but he isn’t available until mid October. I have been trying to be patient as I also keep getting messages saying that I need to reschedule, yet my appointments are already made, and I have yet to even meet my counselor! Very unprofessional and poor communication.

My counselor was very patient with me. She ask me the right questions for our initial meeting. Im looking forward to our next visit. Thank you. David W Mauney.