CerebralReviews of cerebral.com

I am very satisfied so far with how they work. Always in contact if I need it and very clear on and supportive on everything.

Love all the staff I’ve had communication with! Everyone is helpful and seems to really care about my needs!

Customer service is terrible. My appointment with my counselor got canceled last minute for no reason (it was my first session) and then they changed my counselor and picked a new one for me. The issue was that new counselor wasn't available for 3 more weeks. Tried to cancel my service the day of and they refused to give me a refund despite me not having access to my counselor yet. So I paid $120 just to get a prescription filled basically. Poor communication and generic email responses when trying to talk to customer service about literally anything. Honestly it's worth it just to go to an in person psychiatrist/therapist in my opinion. I at least feel more listened to that way.

Cerebral is a good way to get help and support from home. I have been heard and have gotten tools I need to help myself.

I was prescribed Straterra for ADHD by my prescriber and after the first few days I experienced a lot of fatigue and nausea. The nausea progressed to vomiting. When the medicine was prescribed to me, there weren't instructions on how or when I was suppose to take the medication. I contacted the care team to let them know what was going on. My prescriber followed up 4 days later it should subside in 2 weeks. I work from home doing insurance and take about 50 calls a day plus I'm a single mother. Therefore, I'm suppose to barely function due to exhaustion and vomiting at work and be a crappy parent because I'm exhausted all the time and vomiting. Believe the bad reviews. I took them with a grain of salt and decided to use Cerebral for ease and comfort. It was a huge mistake. This is what ease and comfort gets you: Sub par mental health services and crappy contact. Cerebral is a giant lawsuit waiting to happen. Update 9/30/21: I submitted paperwork 7 business days in advance to cancel my membership. I haven't used the service again because of my horrible experience. I submitted the required form and received a confirmation email that my cancellation will be processed with 3 business days as per their standard cancellation procedure. After 5 business days, I sent Cerebral an email regarding my delayed cancellation. Cerebral acknowledged they have my cancellation form and have not processed it within their 3 business day policy. You can't remove your credit card information from the app or the website. My credit card is scheduled to be billed tomorrow. I just filed a fraud complaint with the FTC today because of Cerebral's illegal and fraudulent business practices. Now, I also have to file with my state's attorney general. I have all emails to prove this claim with the illegal billing practices of Cerebral. I wish I took other people's negative reviews of Cerebral more seriously. I honestly thought they were just disgruntled people. I wouldn't be in this situation now if I listened.

Absolutely amazing service!! I am extremely happy that I found Cerebral!!

Thank you for all your help. I enjoy the healing methods.

Customer service is awful. My care coordinator was nice, but I switched to Cerebral initially to get my Adderall medication mailed to me. My pharmacy frequently runs out of my prescription. I had my initial appointment and concluded that I would not get Adderall mailed because of the class of drug it is. The person I spoke with didn't tell me I had to cancel even though we both concluded their service wouldn't not work for me. I have now been charged $85.00, and I have asked for a refund and have received an additional invoice for $85.00, which I will not be paying. No care and no medication for $85 plus the additional $29? I am extremely upset with my experience. Money is so tight right now, and every time I write in, they say I have to fill out this form to cancel. That should never, ever, ever be the case. I should be able to cancel with a human—really terrible experience from people who are supposed to be HELPING, not HURTING.