CerebralReviews of cerebral.com

Everyone on the team is helpful and I can tell they really care about my well-being.

Cerebral started out great, but quickly proved too good to be true. My provider and therapist were great, but both left due to the company basically pulling pay and benefits from their employees. This caused me to be moved from provider to provider basically changing my treatment every month. Some providers wouldn’t even bother to read my medical notes. I would have appointments that would be canceled without explanation, then moved on a different day/time with a whole new person, all without even asking if it was okay. Their website states that it takes my insurance, and I spent weeks verifying this with them, only for them to tell me they couldn't honor it because they didn't have providers that were covered available. This would make my payments much more expensive, so they told me they would charge me a discounted rate since I was insured- but they just continued to charge me the non insured price without this discount. I even had providers tell me they were covered by my insurance and that I should reach out to make sure I was being billed correctly, but they never fixed it. I also payed for medication I never received- multiple times. This would result in me going weeks without medication, which is dangerous! They told me they would refund me for these medications I never received, but they never did. When they finally would send my medication to the correct pharmacy, a lot of the time it was the wrong dosage, but any time I asked about it, they never fixed it. After being frustrated about all these issues that continued to happen month after month, I decided to cancel my account with them, only to be charged again for services I never received. I have tried reaching out about getting refunded for this, as well as the medications I never got, the services that were billed incorrectly, and the multiple discounts I was promised but never given- but all I get from customer service is copy-and-paste responses telling me that someone will have to get back to me. For a service that is supposed to help people with their mental health, they have only made mine worse, and have put me in financial restraints in the process. Honestly this place is just a lawsuit waiting to happen.

I'm not a patient; I'm on the phone right now with my daughter, who is a patient at our recommendation. IT seems that you have had a change of ownership/management and that has negatively affected your quality and customer service. As a 28 year veteran police officer, I take mental health seriously; when my oldest daughter came to my wife and I asking for assistance with locating help with her depression and anxiety, my wife did some research and recommended your company. Initially, things went well, although there was some confusion about the amount she was being charged. Now, her therapist has quit, as have many not in upper management, apparently (this is based on statements from former employees and may, of course, be incorrect). She hasn't been connected with another therapist, but she is still being charged over $350 per month. The account that she and her boyfriend allowed you to access for payments is now empty but you still try to take payments from it on a monthly basis and then harass her about non-payment when she has not received any services or medications from your company. This has been going on for approximately 4 month; she has been offered a discount but never got it, she has been charged for medication and appointments she has not received and still she is no closer to being able to cancel or to getting a refund for all the money you have taken from her - adding to her stress level greatly, of course. Having seen your replies to some of these complaints, I have taken the liberty of providing her with the phone number and name given to others for assistance over the last few days. While I am hopeful that some positive action will be taken and that this is merely a symptom of growing pains in your company, I hope that you take seriously the potential damage to the mental health of many of your patients that you are causing in the meantime.

Very good response

Having a great experience and having helpful tools and coping mechanisms…It has been helping

6/6 with ADHD test but was given meds for depression. Brought up struggles with ADHD multiple times and just get ignored.

It's only been two weeks since I started this service for a prescriber and therapist, and I feel like I am already feeling the difference. Very happy with the professionals, who are compassionate and understanding. I have already recommended Cerebral to five of my loved ones and cannot rate it highly enough.

I enjoyed meeting with a provider and care counselor. I let both of them know I was wanting to get treated and/or tested for ADHD as well. This was my original reasoning for going with Cerebral. Both let me know they would find out what I needed to do and let me know. That was over a month ago and I’m yet to hear anything.