CerebralReviews of cerebral.com

I was with Cerebral for two months, and in that two months, my counselor changed twice. My prescriber canceled on me three times. My care team changed three times. You can only get appointments for weeks out. Moreover, they put me on depression medication, and they never checked in to see how the medication was affecting my mental health. Also, they prescribed me medication told me that it should ship out immediately, and it didn’t ship out for a whole two weeks. Nobody on my care team would respond to me to let me know the status of my medication until I threatened to cancel, and I should have. Recently, I tried to cancel my subscription, and they never responded. I have had to cuss them out and act like a Karen in an attempt to see if they would respond. No luck thus far. If you get Cerebral, you better plan on having it for the rest of your life because you can only cancel by email, and they won't respond to your email. I think that they wait to respond so that you are forced to pay for another month showing they would rather you be unsatisfied and have your money. I will never recommend this service to anyone, not even people I hate, because unlike this scam of a company, I care about people’s mental health. So enjoy being thoroughly disappointed and paying like $80 a month to be treated like absolute garbage. You would think that a mental health subscription service would care about their client's mental health, but the mighty dollar trumps all. Ps. They wanted me to change my review because they gave me my money back, so here. After you write a bad review, they will quickly try to appease you by offering to do what they always should have done in the first place. Also, when you do not change your review, they will try to get your review taken down by questioning if you actually had an experience with them, all while they email you about your experience and refund your money. I stand by my original review stay away from this company!

Everyone is kind and wants to help find the right treatment!

Signed up for the promotional-rate trial, thought better of signing up, sent an email indicating that I wanted to cancel my service and stating that I would pursue legal action if I were billed further. Notwithstanding attempt to cancel, got repeated mails from marketing saying that I needed to verify my information in order to continue. In response to several of these emails, indicated that I wished to cancel. Went through the cancellation process (answering their questionnaire: "Why do you want to cancel ..." yada-yada-yada. Kept on receiving emails from marketing saying that I needed to verify my information to continue, kept on sending requests to cancel in response. Finally, I demanded to know the name and contact information for the company's registered agent for service of process to initiate legal action. Finally, that, of all things, did the trick! All I had to do to let them know that I was serious about cancelling is to threaten a lawsuit! Simple!

These people only want to steal your money!! I was sent medication after I said I didn't want it. Then, I emailed to cancel, and the next day was charged $85. Now they say they can't refund my $85 because of their "refund policy." I cancelled this crap and they decided to take my money anyway. IF ANYONE WANTS FILE A JOINT LAWSUIT, PLEASE FEEL FREE TO LET ME KNOW!

Nightmare trying to cancel. I wish I would have read the reviews of people with similar experiences trying to cancel. I never completed my application and decided to cancel the process and continue treatment with my physician. I completed a cancellation form on 9/15/21 and on 9/20/21 was notified via email that my cancellation had been processed, but they wouldn’t be able to refund the initial $30 they charged me. I thought I was done. Just a few hours ago, I was notified I was charged $85 by Cerebral! What for? I never received counseling, medication, or even an assignment with a Counselor. I have already been in contact with my bank for this fraud and will deal with it accordingly via all available legal channels. Cerebral, despite what you think, you do not have legal rights to charge anyone for professional services after they have requested to cancel and before they received any services in North Carolina. What you are doing is unethical and ILLEGAL. Please, if you are seeking help, avoid the hassle and mess you will inevitably deal with and find an ethical company. AVOID CEREBRAL!!!

Cerebral is a SCAM. They don't listen to you or care what you have to say AT ALL. All they want is your money and they charge you over and over with no authorization. I received ABSOLUTELY NO HELP from them. My prescriber wrote me a stimulant for insomnia.... what the hell? I would not recommend this program to my worst enemy. STAY AWAY FROM CEREBRAL.

Very unprofessional "mental health service" claim to be experts, but have bots sending messages. They just want your money, was double charged for medication. The communication was terrible yet its on an app, for some reason they like to take their time to reply.

I absolutely love getcerebral. The prescriber, counselor and coordinator are amazing. I highly recommend their services.