CerebralReviews of cerebral.com

The staff is very helpful. They went above and beyond for me.

My mental health journey with cerebral has been great, my prescriber driver and care counselor have been fantastic. I see and feel the difference in my life. I would recommend cerebral if your seeking help. My prescriber is Mona and my care counselor is Joyce I highly recommend them to help you.

This is an updated review. I want to be honest about my interactions with the company because it was a nightmare at one time. After posting this review support did reach out to me and resolve the issue, and the team was above and beyond in their response. So, that is great. Be mindful the company is growing quickly and with that will come some challenges at times. I will say the service and psychologist are amazing, and everything was fantastic.

If I could give 0 stars I would! This COMPANY IS A SCAM!!!! They will take your money and then make you spend hours upon hours filling out online paperwork. I tried for ALMOST 4 HOURS TO DO ALL THIS PAPERWORK. Finally I finish after submitting and resubmitting All of the important paperwork, now all I have to do is make an appointment. Easy, right? WRONG, WRONG, WRONG! They told me I couldn't make an appointment, the next day they made an appointment for me that I was unable to make and then it took me another 2 hours just to try to cancel the appointment. Their "solution" was to tell me re-make my appointment online. I tried AGAIN to get online. AGAIN I CANT GET ONLINE! THEY TAKE VULNERABLE PEOPLE AND TAKE THEIR MONEY AND WASTE THEIR TIME AND THEY BETTER BE CAREFUL. Playing with unhinged people's emotions is probably not a smart thing to do. This isn't a threat, it's a statement based on the fact that THEY ARE TRYING TO TREAT PEOPLE WITH MENTAL DISORDERS, SO THEY SHOULD BE CAREFUL HOW THEY TREAT THEM!

SCAM ALERT!!!!!! They sell a 'monthly' mental health service including therapy and medication. Once you sign up, you can see the availability for their providers... and find out they don't actually have any available for months. As such, you're paying for services they can't actually deliver. When you cancel, they won't give you a refund despite never using their services. This place is a scam that should be targeted by consumer protection agencies. Stefanie: Why should I reach out to support again? I have emailed you guys about this problem until i'm blue in the face. At this point, I have emails with Ivan Mendez, Queeny, Jayvee, and Maria. Unfortunately, screwing your customers over is a matter of company policy according to your CSRs and regardless of whether or not you had availability to treat me, I had access to your website and still need to help Cerebral offset costs for the providers I can't get an appointment with. As such, your recurring billing policy ensures no refunds are available. I already filed with my bank (chargeback) and with the state's attorney general among other consumer protection agencies. I will also continue sharing my experience with others on your social media ads online and ruining Cerebral's credibility based on my experiences. Hopefully Cerebral comes around to see how its anti-customer, and unethical policies are far more costly in the long run and how difficult it can be to quiet those you've wronged after-the-fact with efforts that are too little, too late.

I cannot say enough great things about the Cerebral experience I’ve had. Once I downloaded the app, took the assessment, and connected with different providers, my life has significantly changed for the better. It was so easy to use, I can’t believe how fast I was able to see a provider and receive the right care I needed. I’m so happy I am bettering my life now with the help of the Cerebral app. I would highly recommend this to anyone and everyone that may have mental health concerns. It’s changed my life!

Prescriber attempted to prescribe me two medications which I informed them one gave me panic attacks and the other suicidal ideation. Neither medications were meant to address what I signed up and was diagnosed for. No other options provided. Update: The company refuses to provide a refund, and no one has addressed my concerns about being prescribed medication that gave me suicidal ideation in the past (which I made clear during the consultation). Steer clear from this company. Update 2.0: I re-opened my account thinking support was being helfpful. Yet, was reassigned to the same prescriber that tried to prescribe me drugs that gave negative consequences, and to boot my care coordinator inferred I had asked for controlled substances, when simply asked for an alternative to the drugs they were attempting to push on me which had previously given me negative side affects. This company should not be in business.

I signed up 10 days ago, and they prescribed me some medication for anxiety. They claim 2 day shipping, today it has been 10 days and on my portal it is showing shipment pending. I sent them an email two days ago no reply, I called yesterday and after holding for almost 15 minutes they answered and claimed a shipping mistake but they would get back to me the same day via my portal. It has been 24 hours and have not heard back. They claim that if you contact your care team you will hear back within hours. So at 6 am this morning sent them a text, almost 12 hours later no reply. I just called them again and after holding for more than 15 minutes it sent me to an answering machine and they would get back within 24 hours. I went there for my anxiety, and now I'm out $30 and my anxiety is worst. Please please stay away from them. It is a joke not a business