CerebralReviews of cerebral.com

I feel comfortable speaking with someone who listens with empathy and without judgment. It’s very liberating to talk about things with a provider who knows the right questions to ask.

What a scam. As part of the sign up process you have to pay for the first month before you can see available providers or schedule an appt. That should have been a red flag. Turns out there was only one provider and the first appt was 6 weeks out so I immediately sent a cancellation email. They charged me $14.95 for that. After complaining I was told it was a subscription service and there are no refunds (even though I never actually completed sign up). Eventually they agreed to refund $4.35. What a joke. Stay away.

I am deeply saddened and disappointed with my experience at Cerebral. I believe it is unacceptable to pay for services I was constantly being denied. While I was extremely distressed with my struggles to secure a Care Counselor, I stuck around for my Care Prescriber and the hope that my insurance would ease the financial strain. Unfortunately, both of those factors were rendered irrelevant as Cerebral does not accept my insurance and my Care Prescriber is no longer in that role with the company (as of 01/03/2022). I'm devastated and now left trying to find care locally in the midst of this pandemic. I will, for sure, run out of one of my two medications and just hope that I find care before my other one runs out. This has been an awful experience for me overall. The excellence of my Care Prescriber and the results of the medication regime are now overshadowed by everything else. I had Cerebral for 4 months and had a total of ONE Counselor appointment. So, I got my medications but did NOT get the counseling I needed. I went through THREE Counselors. Either Cerebral would tell me my appointments were canceled due to "unforeseen circumstances" or the counselors would have terrible availability. The one and only counseling session I had was horrible. The "Care Team" and support do not listen to you and will glaze over important questions and statements to give you an insufficient answer. Just don't even try it. Not worth it. UPDATE: I'm writing this to be completely transparent with all viewers. After seeing this review, Cerebral reached out to me and eventually offered me a refund to set things right. I am satisfied with the refund I will receive and believe it to be fair. However, I do not take back any of my words in regards to my experience as it was truly distressing for me.

Complete scam, they charged me immediately before I was even able to set up an account. I had emailed them since there were problems verifying my ID with the biometric scan (Face ID scam basically) to pause the subscription and refund me so I wouldn’t be charged since I literally COULD NOT EVEM MAKE AM ACCOUNT. They had emailed me back immediately saying it was a technical error, but nothing else about my request to pause and refund my membership, even with repeat requests, and even asked me random questions that weren’t related to my original request, like what email I would prefer?? What?? One day before the renewal date they send me a form to complete for cancellation, saying that they can’t refund fully but can give me a 30% refund per their policy… which includes having to contact them a day before the renewal date and following the steps needed to cancel. So ridiculously dishonest and this company is a scam. I went on their Ig to check for legitimacy and if other people had issues with this, turns out my friend was following so I asked her about the experience. They diagnosed and prescribed her completely the opposite meds she needed, depressants instead of stimulants (she had psychiatrist before and also is currently in pharmacy school) and told me she thought they did that because the meds given to her were ones that needed to be taken more long term and stably, hence needing cerebral long term and stably… Anyways, they sent me their policy when I complained again and I wrote back that I should still get the fully refund since I did write/ask through email much earlier than 1 day before membership renewal date. This company is a scam, definitely skip it, they are just looking to make money quickly and don’t care about their clientele, and worse, are taking advantage of those with actual needs.

I’m giving Cerebral 2 stars because I actually liked the therapist I was assigned to. In terms of customer service and user experience, I would give ZERO STARS if I could. Cerebral advertises as being “$7 a month or as low as $30 a month” but READ THE FINE PRINT. I have only been a member for one month, have met with a therapist 4 times and have been charged a total of $464 of which only $30 I agreed to for the promotional first month. When I called to find out why I was being charged so much, they said it was because I had signed up for the therapy + medication package, which for the first month was an additional $109 on top of the promotional $30 for the first month. I was told that “everyone on Cerebral had to be assessed by a prescriber in order to use the app” so I thought meeting with the prescriber was part of the sign up process. I was not aware nor was it made clear that it was going to be an additional charge. I had tried to reach back out to my coordinator and my therapist on several occasions to try and figure out what exactly I was being billed for. As of today, exactly one month after I signed up, I was just charged another $325 for the next billing cycle and when I called to cancel the service, they refused to refund me even though I won’t be using the services for this next month that the $325 were to cover. They also refused to refund me for the “prescriber service” in December because I spoke to a prescriber that one time when I was told it was a requirement. So, I’ve been charged a total of $434 for services I haven’t even used! They are refusing to refund me at all. I had also made it clear that I needed their services and I didn’t want to cancel but I feel like I have no choice because of their refusal to help figure out a refund. I want to be clear that I am willing to pay for services used, however, they wanted to charge me for services I hadn’t used. Instead of trying to work with me to figure out a plan that works and keep my business, they made me feel like I was being taken advantage of which gave me no other option but to cancel completely. They are clearly still figuring out their customer service and business model. HORRIBLE CUSTOMER SERVICE. BEWARE, they will just take your money and run.

Cerebral is amazing forget all these negative reviews I’ve been with them for 6 months now and my prescriber worked diligently with me to find the perfect medications! Being from a small town I got the same runaround from every doctor I saw and it was always “depression” I knew I wasn’t depressed I was stressed because my brain was going rouge on me and I couldn’t categorize things properly! Since cerebral I have moved up in my company by leaps and bounds and feel confident with daily tasks that used to be a struggle ! Seriously Forget the bad reviews and give cerebral a solid shot !

Staff are overwhelmed by the amount of people they have to serve and the lack of availability. Staff has forgotten to prescribe meds and have taken numerous days to get back during emergencies with medication. This app has the capability of seriously hurting a vulnerable population.

TL;DR Cerebral has sketchy business practices and a disorganized, impersonal, and useless customer service team, and they will continue to charge you monthly fees after you cancel. Cerebral sounded good in theory, so I signed up for a promotional trial for a month. However, I never even got to speak to a real therapist. I was forced to select from a list of providers when only a name and photo was supplied -- no background, no bio, nothing. The first one I chose showed up over 10 minutes late to our meeting and immediately said that she actually couldn't "treat me" because I lived in the wrong state and she'd refer me to someone who could "give me drugs for my anxiety." What?? I was just trying to get basic therapy -- how did Cerebral get to diagnosing me with anxiety and offering me drugs out of nowhere? When I wrote the Cerebral support team asking why on earth they would be forcing drugs on clients they hadn't treated (and other questions about their practice), I just kept getting canned responses that were obviously copied and pasted from an FAQ page and had nothing to do with my questions. They then, without asking me, selected another provider for me and booked a time slot that didn't work for me. When I tried to reschedule the time they had forced me into, that provider had zero openings for the next 2 months. On top of that, if you want to change the provider you've been given, you have to write to the support center again to get randomly assigned another. Even worse, I googled the provider they tried to give me and it was a marriage counselor. I am single with no children. After a week of going back and forth with them, I canceled Cerebral services. I received an email confirmation confirming I canceled. However, in the following weeks I kept getting emails from Cerebral saying I had "missed appointments" and they wanted to "follow up with my care." Alarmed, I wrote to the Cerebral team again making sure I had not been charged for non-existent visits and that my account was canceled. They assured me it was canceled and I had been charged nothing extra. Of course, when the following month arrived, Cerebral charged my credit card for another month of membership. This company needs to be shut down. DO NOT USE THEM.