CerebralReviews of cerebral.com

I have spent the last 4 days trying to get ahold of my “Care Counselor”, “Care Coordinator”, prescriber and even Cerebrals corporate office for help getting a prescription transferred. This isn’t a difficult thing to do, it shouldn’t require 4 solid days of phone calls to accomplish. My pharmacy is inside of a grocery store that is currently on strike so I’m unable to access the pharmacy. I sent messages asking for my prescription to be transferred to a different chain 2 days before the strike started and 4 days before I ran out of medication but never heard a word from any of these people who claim to “care”. I’ve come to learn that other qualified individuals within the company will not step in to help if they also cannot reach your “team”. Should your provider take a vacation or sick day you will be left dangling out in the wind to just figure it out. Telemedicine is a great concept but it allows for very little communication or accountability. If you like your mental health care to be provided by people that will actually care about your mental health, stay away from this company. The won’t be there when you need them but they’re always available to collect your money.

Help me realize it's not bad to ask for help or have feelings

I signed up for this service during a "special". Like some of the other reviews, I began paying out of pocket because my insurance would not go through on the website. When filling out the questionnaire I was very clear about my diagnosis of bipolar I disorder and sought out a team that specializes in that area of care. I was assigned two care coordinators and a prescriber. My appointment for my prescriber was set up within two weeks with my appointment for the care coordinator the day after. The day of my appointment with the prescriber I received a message saying she had to cancel due to an emergency. I tried to reschedule but she had nothing available for two months! When I requested a refund I was told they do not give refunds even if the service is not used. So, I decided to wait it out. I met with the care coordinator as previously scheduled. The 30 minute phone call (video apparently was not working on her end) was basically her telling me about the company. Each appointment is only allotted 30 minutes. A new prescriber was assigned to me and an appointment was set. I kept that appointment and once again video was not working on her end and the 30 minute phone call was, as she put it, "intake" information and telling me about the company. I was told by this prescriber that I had to meet with yet another prescriber and they would be the one to order my medication! I asked how long it would take to get the appointment and she said they would contact me in a day or two. No one contacted me for a week. Finally, another appointment was scheduled with yet another prescriber but it was set for another two weeks out which took me into my second month. After receiving the payment for the second month which was full price, I received a message saying that the prescriber they had set my appointment with could not see patients in my state and they had no "self-pay" prescriber that treated bipolar disorder at this time. I later found out there was severe miscommunication within the company and they DID in fact have a prescriber to treat me. The appointment was made quickly and she was great! Our appointment wasn't quite complete within 30 minutes so she called me back during her break to complete the appointment. Ms. Boyd was attentive and knowledgeable. She listened to my concerns about my illness and addressed them quickly. We came up with a treatment plan and scheduled another appointment within a week. Though my original post was quite negative, I updated this post because cerebral reached out to me in an effort to make things right. So far, they have done their best to apologize for my negative experience and make things better.

For decades, I have suffered with severe anxiety , peppered with frightening panic attacks. I thought I would suffer for a lifetime. And then I signed up with Cerebral. These wonderful professionals really understood my problem and got me the medication and care I needed. I cried with relief after my first session. What a blessing. I finally have peace and hope for my future.

For a while I had a really hard time getting my providers to take my adhd concerns seriously. Julie Polcyn was probably the worst provider I ever had unfortunately! The only reason I’m still with cerebral is because of Melissa Cosgrove. She is amazing! She listened to my concerns and got me the care I need and put me on a stimulant and my quality of life has finally improved and my mental health is so much better. She is fantastic. She deserves a pay raise!

I don’t know where I would be without Cerebral. My support team has exceeded my expectations especially during the toughest times. I wouldn’t have come so far and have the ability to accomplish what I have without cerebral.

If I can give this app and company a zero i would so I started in the of last month. But don't my stupid ess I didn't read the reviews before I did do when I started the progran was $30.00 a month plus $50.00 for my medications. The first time I worked with them it took a few to get my medicine but I gave them the benefit of the doubt I just then then on the 9th of this month late mind you they charged me $85.00 I messsge dthem back to cancel my service becasue I had insurance they don't take. Because I could cancel my membership myself they dont let you I texted them and they said that my bill is $85.00 because that was special well they craged me that plus it took another week for them to even send my medication I'm already out then they charged me another $50.00 for my medine which will not get here in time period and in just got fired from my job because of my health. I'm in the middle of a lawsuit with my job. Do not work with this company they are truly going to hurt someone bad. Please whoever sees this needs to take them out of service mental health is no joke and they are playing a dangerous game..

When I signed up for cerebral I chose the medication + therapy option because I was really excited to meet with a therapist (I specifically wanted someone with a PsyD or PhD, which they made seem like would be available with this option). I chose the more expensive option for this purpose. I then fill out my information to find that there are ONLY 2 therapists in my state on the app and that neither of them have availability that works for me and neither of them are PhDs or PsyDs. I was a little bummed, but I thought "no big deal, I will just switch to care counselor + medication". So I immediately emailed telling them about what happened and they said they would not refund me the difference between care counselor + medication and therapy + medication. Even though I did not use any of the therapy services and I emailed them immediately. They are in it for the money, 100%. They would rather lose me as a customer and keep my extra cash than make things right by letting me switch my membership and continue to be a customer. I am appalled with this company that claims to care about mental health. I asked my customer service representative if I could speak to a supervisor about this issue and have been ghosted for 3 days. Do not trust this service.