CerebralReviews of cerebral.com

I have been treated for anxiety for 23 years, and depression for about 14 years. I have tried different medications over the years to aid me with these illnesses (always under the direct supervision of a prescribing medical professional). I have had to navigate through our terrible mental healthcare system multiple times, and have always felt let down by some aspect of it or another. Over the past year, my medications have not been helping as much as they previously were, so I started the arduous journey of switching my meds. The thought of having an app with my prescriber and therapist at my fingertips was seemed like a dream come true. A friend of mine who is an RN recommended in, and my sister also used it. I had a plan with my prescriber to taper off my old mental health medications, do a two day washout period, and then I'd start the new medication this past Sunday, January 16th. Last Thursday, January 13th, I was told my rx was already filled at my local pharmacy. I never received a message that my prescription had been filled (which if you have ever filled with Walgreens you would know how persistent they are at reminding you that you have a prescription ready) so I forgot about it until Sunday when I realized, in my still altered mental state, that I needed to start it that morning. In my unstable condition, that realization had me go immediately into a panic attack. Thankfully, someone in my support system went to pick it up for me. Unfortunately, it was not there, and that only made the panic worse. I spent the rest of the day crying off and on, panicking and then having to calm myself down, and trying to contact someone at Cerebral. The following day, I was able to get ready for work (preparing to return after a week long absence due to my instability during my med transition), but encountered just enough stressors prior to even getting out that door that I had another severe panic attack/ meltdown that then led me to call out of work (hysterically, I may add) and making my father take me to the behavioral urgent care. It was about 6:30am, on a holiday, so of course they weren't open, but I wasn't thinking straight and my father, God love him, does not know what to do in these situations. I refused to go to an ER. I texted the crisis line and followed their advice. I then spent the rest of the day, again, crying off and on, continually panicking and having to bring myself back down, sometimes not being able to and needing others help. My father was unable to work that night because of my instability. Due to this medication debacle starting on a Sunday, nothing could be done. The following day, the 17th, was MLK Jr day, so nothing could be done. The next day, yesterday, still nothing. It's now Wednesday. I had not heard from this company, besides auto-generated email responses and my previously scheduled care counselor visit I had Monday, with a care counselor who is no longer with the company only a day after my visit with her. I completely understand that my care counselor was unable to help me with the medication. I have been a certified veterinary technician for over a decade. I understand better than the average patient about what the pharmacies are going through currently, as well as the entire healthcare community. I finally heard back from my prescriber a bit ago, approximately 72 hours after I first sent them a message to notify them of their error. I was given a "sorry" and was told they would call in the prescription. I was then contacted by my new care counselor through the app that said "like I mentioned during our session" even though I have never spoken with this person before. My experience with Cerebral has been unacceptable, both from healthcare perspective as well as the customer service. I do not recommend people who are having more serious mental health issues to use this company.

Cerebral has completely removed the barriers that kept me from seeking help for my mental illness for so long. It's so easy to reschedule, and it's actually affordable. I recently tried to cancel my care plan for a couple weeks because I wasn't going to be able to pay the low cost on the day it was scheduled to renew. I figured I'd just sign back up when I had the money, but a member of their support team, Medina K., took the time to reach out to me instead. She paused my plan so I wouldn't get charged until it automatically renewed a couple weeks later. This might not sound like a big deal, but to have a real person read what I had to say and find a solution for a big problem of mine, is huge. I'm so thankful for this platform 🙏

Cerebral offers online or telephone based therapy sessions with a standard of once per month on a subscription basis. The service is good idea but high demand and their billing policy leave a lot to be desired when it comes to getting actual help. Pros: The provider I spoke with (who sadly left the company) was great. She deserves 5 stars. With both professionalism and kindness she listened well and made me feel more in control of my treatment plan. Even the screener (the first "appointment") put me at ease and was very positive. Cons: Provider availability and the billing policy. With such a high demand for therapy (understandable given world events), available times are often limited. You are also billed a flat automatic fee whether you speak with a therapist or not. So, if you have trouble scheduling or the provider's available times are limited, you've lost those fees. Summary: At this time, I don't recommend Cerebral for anyone who needs more consistent therapy than the casual once monthly structure is set up for. Otherwise, fees and scheduling hassels make the traditional office visits more useful. Fortunately, Cerebral is in its early days. There's still time for the company to reevaluate and improve.

Very frustrating time with my care coordinator. It can take so long to hear back and they did not pay attention to what I needed. Multiple times they assigned me new providers that did not have the certifications for what I needed in my state that can fit my schedule since I’m mostly available on weekends

Cerebral has been the best thing I have ever done for myself. I was able to finally get on medicine for my anxiety and depression. My therapist, who I try and talk to weekly, is amazing and patient.

A recent prescription related issue has left me doubting the validity of Cerebral. I have been unable to get a refill on my medications since the start of the month, with no solution in place. I cannot recommend this service to anyone who may be medication dependant. I have learned the prescription information is not accurate (refills shown in the patient portal are not sent to the pharmacy) and it seems prescribers are unavailable to either schedule appointments, or provide bridge fills to ensure patients have medications when they are unable to schedule an appointment with the prescriber prior to their prescription running out. The coordinators seemed to try to get a resolution, yet I have been left without medications going since the start of the month. I cannot recommend Cerebral to anyone who may need medications. They have failed me as a patient, and to say I am disappointed would miss the point. After being in medication for a little over a month now, and to be left without for weeks has caused more issue than disappointment. Although I have been left without care or service since the start of the month they still happily took my money, refer to their BBB ratings for more information on their billing practices. I cannot recommend Cerebral to any one needing mental help as they fail to ensure smooth experienced for their patients.

They care and listen and really work hard to help you deal with the issues you are facing. I look forward to my sessions and am so pleased that I signed up with them. It is money well spent. I also love that I can do this from my home at a time that works for me.

I give these people 5 stars. It was so easy to set up. I got to choose my provider And my care counselor. I just had my appointment with my provider and I explained everything that was going on and I felt heard. My medication was sent to the pharmacy less than 5 minutes after I got off the phone. I called my pharmacy And the medication was already there In the system. Unfortunately Cerebral Doesn't accept my Insurance but the plan that I have with them is very affordable. And I can pay for my Is medication with my insurance Directly at my pharmacy. I am looking forward to speaking with my care counselor Soon. Also I called the number To ask if There are any additional charges Since my insurance does not cover. And they told me no. They told me I am able to speak with the provider And the care counselor. The app has Is everything there for you where you can schedule your next appointments And you can chat with your Care team Write from the messaging part Of the app. My favorite part is that it has a panic button as well on the app. It also shows exercises you can do to calm yourself down. I also appreciate how detailed The provider wanted me to be. She had 0 judgment as well. I will be back to post Is about my experience after I speak with my care Counselor. Thank you so much. For me person who has been struggling with anxiety And depression for over 8 years Without seeking help, Scared to be judged And I am very grateful for you guys.