CerebralReviews of cerebral.com

Great support and service though there were technical issues with setting appointments.

I've asked twice for this to be canceled and I am still being charged....

Do not use this service. The prescriber didn't respond to concerns about medication prescribed thru the app and when I complained, they removed access to my portal, even before my full paid month was over. Very unprofessional and dangerous.

I had had several appointments with my therapist, she was very caring and insightful and the sessions helped me a lot! I was looking forward to continuing to work with her. Recently two appointments that I made with her got rescheduled and I had to wait several weeks for my next appointment. No problem there. Today I showed up for my scheduled appointment, only to see a message that says “oops, this appointment room no longer exists”! I tried to reschedule the appointment but there are no appointments anywhere to be seen on her calendar! Now it has been a month since I have had an appointment, I have NO CLUE what is going on or whether my therapist even works at this company any more!!! I sincerely hope she is okay! for all I know she could be in a coma in the hospital or some other extremely valid reason to have to cancel appointments, be unavailable for a period of time, or even to quit working for Cerebral. Regardless of the reason for the cancellations, it is frankly “bovine feces” that I received zero communication from anyone at Cerebral about this appointment being canceled, or about when my therapist will return, or if she will ever return at all. I would like a refund for the month I already paid for that I have now gone without an appointment. UPDATE: apparently my therapist was the only provider on Cerebral who was in my state so I couldn’t have even been reassigned to a different provider if I wanted to. I did get a refund for the month I went without therapy so I am updating this review from one star to two stars. I just recommend before you sign up that you ask how many care providers are available in your state so you don’t run into the same issue I did.

I felt so comfortable speaking to my care counselor today she completely understood what I'm trying to do and build for myself. Also my entire team prescriber etc... has been a big help to my meant

I had requested to cancel because the first available appointment wasn’t for 2 months. The team was nice even though I was asking to cancel and took care of it within a day! I went back to looking for other online mental health providers and none of them had the program to help my symptoms/diagnosis, even though they advertised that they did. I realized I made a mistake and went back to cerebral and requested for my account to be activated again! Nichole C was amazing and offered to change my original provider and care counselor so that I had appointments with a week and a half instead of months, double checked all of my information, and explained the process a little more thoroughly. She never once made me feel difficult and made sure I was taken care of, and I feel a lot more at ease in seeking help through cerebral. I am very happy I made the decision to stay.

I didn't find this helpful at all. They kept sending me and charging me long after I asked to cancel. Not a good service at all.

love cerebral, very reliable!!