CerebralReviews of cerebral.com

My providers have been attentive, available, and compassionate! As a 26 yr old that just had to get off their parents (great) insurance, Cerebral has fantastic & afforable.

I began using cerebral after a long search for a therapy method that would work for me without being invasive to my life and schedule. After just a few months I feel so much better, thanks to my care team. I couldn't have asked for a better experience

Cerebral has been the best thing that has happened to me since my depression, anger and impulsiveness started to happen. The experience I’ve had with cerebral since taking medication and counseling, just going through your program has brought light to my life. When I first started with Cerebral I was smoking cigarettes and weed, drinking alcohol. I was very much depressed and bedridden almost. And today I am productive, and I can’t even stay in bed and my positivity has increased a hundredfold. Thank you so much Cerebral and thank God for directing you to me!

I'm 98% thrilled with Cerebral. I love the online platform and how easy it is to contact my care team. The Care Counselor option is ideal for me - very focused on improving the present and future with concrete, useful skills. Scheduling appointments is a breeze and I love being able to do all of this from home at convenient hours that don't affect my work schedule. My only complaint is that it should've been clear from the start that psychiatrists are limited to prescribing one controlled substance per patient. I completely understand this rule, but I was previously on two and finding out that the med change was permanent on the third visit was unexpected and unappreciated. The alternative medication is working decently so ultimately it's not a big deal, probably even a good thing. However, knowing upfront that I would be forced to change my medications that had been working well for me long-term would definitely have affected my decision to switch to Cerebral.

Good idea but implementation is rough. The idea that one can do their therapy online, especially with COVID causing so many people to be cautious of entering public spaces is a blessing. It also allows one to connect to a therapist more quickly than doing so in person in my experience. That being said, I have had difficulties with communications on a couple of occasions. Booking someone any time that isn't during the work day seems impossible, no weekend or after work hours available. I was prescribed medication that I have still not received almost a month later. If it were simply my insurance denying it I would understand but when I spoke with Cerebral almost two weeks after it was prescribed, I was told they were getting preauthorization and would let me know. I have heard nothing. Overall, the idea is solid but for the price I pay a month, I expect better.

Always so helpful and make me feel like I matter.

I do not and will not ever recommend this service. I have been stood up by providers on 3/4 of my appointments. And not once have I actually been able to talk to a therapist. In the almost month that is had this application nothing great has come of it. I saw a nurse practitioner who did my “intake” appointment to see what might be going on with me. He didn’t have the skill set needed so he told me he needed me to see another provider. A week goes by and still nothing. I finally get a notification telling me I need to schedule an appointment with a new psychiatrist. So I attempt to. None of the dates or times she had listed would allow for me to schedule. So I went two weeks out and it works. Ok, perfect. Well during my time waiting to get the diagnosis I have scheduled with a therapist. Our first meeting I arrive. 6 minutes past my scheduled time I receive a message from the therapist telling me she is unable to connect, that we were having technical difficulties and that she needs to reschedule me for Monday. So Monday comes and she doesn’t show up. I can’t reschedule with her as her schedule has her booked out another 2 weeks which puts me into the next billing cycle. And that is not happening. So I reach out to support to find another therapist. So the time has passed enough now and I am to the day of my psychiatric appointment. Guess what, she doesn’t show up either. No message from either provider when they miss the appointment. No care for my time. Stay away from this application and services rendered. You are wasting your time and your money. I have had more success with other platforms out there.

Let me start by saying that I truly believe in what Cerebral is doing to make mental healthcare affordable, accessible and convenient, and am so grateful to have been able to connect with an incredible therapist through their service. For those reasons, I will bear with them for the foreseeable future in hopes that they will be able to work out all the current kinks. Unfortunately, the website and app are very glitchy, the automated notifications are a nightmare, and the communication is a mess. It is truly difficult to be a Cerebral client as you have to constantly be proactive about messaging them to help with setting up appointments (due to glitches that make it impossible to schedule them yourself). After meeting with prescribers you have to circle back to schedule your own follow ups instead of them being scheduled by the provider or automatically being prompted to schedule them. I sometimes have to follow up multiple times with my "care coordinator" before anyone responds and sometimes my therapist has to try reaching out from his end. I have also received bad information from a provider (telling me that there was no drug interactions with a new medication when a quick Google search told me there was). I have also struggled with orders for their by-mail prescription service and have not been sent orders when I was told that I would be. The notifications are truly out of control in that you will receive the same notification up to 5 times, so you either have to deal with that or opt out completely. Sometimes the video calls won't work right away and you have to log out and log back in. The app seems pretty pointless to me with an even lower level of functionality than the website so I have stopped using it completely. I hope they are able to fix these issues in the near future so that it isn't so difficult -- I'm sure it's causing a major loss of customers.