CerebralReviews of cerebral.com

Once I was matched with a permanent prescriber and counselor things started getting great and have stayed great! And it remains a wonderful, necessary, and integral step in my mental health care routine. One I honestly can't see myself without now. Another plus is the convenience of meeting over the phone at almost any hour and day. Far more availability than traditional mental health services. I do have some criticisms. I was sent a few emails saying sorry to see me go as if I'd canceled service but I had not. My appointments kept being canceled with no open slots to reschedule leading to lots of back and forth to find me appointments. More often than not this happened at the end of my monthly prescription so I was worried I'd have a laps in treatment. Both people I was originally matched with left Cerebral and only told me after the last sessions. I would have felt more comfortable had they mentioned it before the last session began. I was then matched with 2 people who I really like but I'm still a bit concerned they will be switched with no warning like last time. Then there's a negative public perception of Cerebral that is damaging to my sense of security that they will remain in business. Obviously if there is such a large backlash on social media such as TikTok (where I'd found their ad) they really have some work to do to fix this. I'd suggest listening to the complaints and addressing them with actual changes to the business model. In conclusion, 4 stars because I feel 3000% better able to function at work and outside of work than I ever have in my life. Thank you so much Cerebral. But, they've got some work to do to become a five star business. All and all I'm going to be sticking with them.

I wish the non-prescription counselling was slightly more affordable but I love my counselor and cerebral has been wonderful.

If you're thinking about doing Cerebral Don't. I did it and had a horrible experience. The person assigned to my case was completely insensitive and unprofessional. I called and canceled the same day I had the appointment and THEY STILL BILLED ME! They make it nearly impossible to cancel in the first place and after filling out 3 cancelation forms and calling twice I thought it was taken care of. Well turns out that meant nothing as I had a charge on my account this morning. So after 15 minutes on hold I was told my account was "in process of being canceled" and I won't be getting refund for 3-7 days. I can't belive a company that is supposed to help with mental health issues takes advantage like this. I am beyond frustrated and will advise anyone and everyone I know to never use your service.

My therapist, Sallee D. has been fantastic! I'm 72 years old and have been struggling with anxiety for years, and I finally got up the courage to pursue therapy, and I am so happy that I did! Speaking with Sallee has helped me tremendously; she is very kind, understanding, and compassionate. She has helped me feel like what I am experiencing is normal with all that is going on in my life including dealing with grief following the loss of my husband. She has taught me so many helpful techniques that have made me feel less overwhelmed, such as "keeping my feet on the ground." I would highly recommend Cerebral, and especially my therapist Sallee, to anyone dealing with anxiety. No matter your age, it's never too late to get help with mental health and Cerebral has been a great way for me to get this help without even leaving my home!

Don't use this service. I signed up thinking that I will get a quick appointment. Earliest appointment I managed to get was 2-3 week ahead while they made me pay for the whole month. Cancellation is terrible. They don't refund your money or let you cancel easily. DO NOT USE!

Cerebral has been a great, affordable and helpful tool to use. I was paired with a counselor that I felt at ease with right away and continue to work with her weekly. The prescription side of it is extremely easy to use and works fast. Overall, Cerebral is great and I would recommend to anyone.

Dr never called me back

It's very easy to join online. It's impossible to cancel. Joining is a click of the button; cancellation is an email that's never responded to. I did speak to apparent clinicians, who claimed to have prescribed medication. The prescription evaporated. The "counselor" is unable to discuss medication, and will suggest that you get a meditation app on your phone. Edit: Note that the response from Cerebral, below, does not actually cancel my account. I've reported them to my credit card company for fraud, and filed a complaint with the Massachusetts Attorney General's office.