CerebralReviews of cerebral.com

i know it doesn't work for some people but cerebral really has changed my life. my team is amazing and i never miss my medication. they take notes and actually remember what you tell them. they ask me about my day to day life and commend me on my progress. cerebral really has been a blessing in my life personally ❤️

I am trying to get my medical records from Raphaela and all of her answers are short and careless. We are having a communication/technical issue with sending my medical records, to which I keep explaining on my end that there are no medical records that I am seeing and I think we are having a technical issue. To which her response was I already sent it. As a customer, Idk how your system works on sending out medical records. Which I would love to understand if Raphaela could spend more than two sentences of her time to explain.

Honestly, I signed up and wanted to understand how the program works, the company took my money and refused to pay it back. In total, I used the account for 30 minutes and then requested a cancelation and refund. The company will have a BBB investigation.

Cerebral will be very punctual about billing but very lax when it comes to services. Cerebral has billed me for 3 months of service but has cancelled all my appointments same day and postponed them for weeks. Lots of billing for zero services. I recommend everyone with the same experience seek legal guidance.

CEREBRAL IS A MUST GO TO PLACE WHEN IT COMES TO ONLINE DOCTORS. WHAT MAKES THEM MY NUMBER ONE PICK. WELL LETS JUST SAY WHEN IT COMES TO ONE ON ONE ONLINE FACETIME WITH YOUR DOCTOR'S. IT'S ALMOST LIKE A CHERRY ON TOP. I WOULD RECOMMEND CEREBRAL TO ANY OF MY LOVED ONE'S. THE STAFF HAS BEEN AMAZING TOWARD ME. I OWE THEM A BIG HUG FOR THEIR HELP.

WARNING: do NOT sign up for Cerebral. The advertisement said it only costs a small copay with insurance. I entered all my information, including insurance, to which a screen popped up that said I was covered. I was then shocked when my bank account was charged $296! I immediately canceled everything and requested a refund. They refused to refund my money. Complete rip off! I am out nearly $300 and didn't receive any services.

Update: Cerebral was very responsive to my complaint and did refund my money. The service was mediocre-the meds prescribed were not effective and didn’t make sense to the psychiatrists we consulted after there was no improvement. Now I’m dealing with having cancelled the service but still being charged. This is theft!! What makes this more frustrating is being unable to reach anyone by phone.

Cerebral has been a life changer for me. I've spent months searching for the right psychiatrist/psychologist and I was lucky to have stumbled on Cerebral and get matched with amazing professionals. I've lived most my life undiagnosed and I did fine for the most part, but understanding my mental health and being proactive is the best thing I've done for myself. The quality of my life has drastically changed and I couldn't be more happier. Mental health is so important and many of us stray away from taking care of our mental health for many reasons. Cerebral is the solution we've been waiting for. It's the one stop shop for mental health and I'd recommend it to everyone. My only wish was that they accepted all healthcare insurance providers. We need to do better with taking care of our mental health, it's no longer an excuse to ignore because our brain is just as much an organ as the pancreas or lungs for example. Cerebral is the best platform I've encountered for supporting my mental health needs! Thanks Cerebral Team!!