CerebralReviews of cerebral.com

My therapist at Cerebral has really changed my life in the short months I’ve been with her. I never pursued therapy for my ADHD because it didn’t seem accessible: it was always a challenge to find somebody local and go to them and work around their schedule. But, since getting help from Cerebral, I’ve turned things around in a big way. I now have the energy and drive to pursue my passions, I’m excelling in the work place, and I’ve even resumed my physical health practices by returning to the gym and soccer field more often. Absolute life-changer.

Very much a scam to take money. Over 6 months of $85 a month for nothing.

Cerebral is a one of the best mental health platforms I have engaged with. The system itself is reliable and easy to navigate, the providers are professional and helpful, and the cost is reasonable. Thankful I found Cerebral.

First, their website does NOT provide enough factual and detailed information to be assured of anything at all, that was my first issue. I figured I'd give it a try anyways because I uploaded my insurance and it said I was in network and could expect to pay $29/mo for any plan (that info can be found right in the FAQ yet isn't accurate AT ALL) and figured $29 for a tele health visit as well as therapy? Sounds great but 100000% too good to be true. After entering my insurance info I was still charged two separate fees none of which were the $29. I immediately contacted Cerebral via their online form to inquire what was going on and why I was charged what I was as well as to get more specifics on the plans. The rep that responded did not answer most of my questions but stated I was actually not in network even though their site and the screenshot I have from their site says otherwise. Hmm, okay no biggie just cancel and move on. Except it isn't that simple. After multiple back and forth to get specifics explained because they can't be bothered to just read the entire email and answer what is asked but prefer to d*ck you around I finally was sent the link to request cancelation. Filled it out immediately and no response after that. Messaged multiple times after and finally received a response stating my acct had been cancell r and to expect a refund except the refund never came so again I contacted them and was given a phone number to call which I called and a woman answered who clearly was not in an actual office, in fact not even sure why or how she worked for a mental health advocate company because she was rude, did not provide any help and refused to issue a refund because she said she did not have any way to do so, she also claimed that they actually have no real way to confirm insurance lol, so I asked she connect me to someone who could, she asked that I wait on hold in which I did and then who would have guessed it but she hung up on me. I filed a claim with my bank and cerebral immediately refunded because why wouldn't they? This company is shady as hell.

I was looking for low cost therapy online and found cerebral.they had several plans to choose from.being on social security i chose the $7.00/week plan.after the assessment i said i would think.about it.immediately i was bombarded by sign up.now and 70%off or $55.00off.for several days.i decided to chance the $55 off.assuming it was for the $7.00/week plan.i was wrong.it was a bait and switch scheme.i was informed later my plan was $85.00/month. And so began the daily harassment of you.must verify your identity with a drivers license or other govt issued document. Then a selfie too. The link to the selfie never worked.so.i was harrassed daily to verify who.i am.attempts to speak to online support got me passive/aggressive responses that sounded robotic.no one ever addressed my concern.after daily email harassment. I canceled my subscription and asked for a refund.instead of a real response i was bombarded with more emails askingto rate their support. Avoid this company ar all costs.they are interested in money only.i still have not had any response to my refund demand. An addendum to this February 21.trustpilot sent me a message that cerebral.com wanted more info to prove my review was real.lets.laugh.all day February 20 2022 i was bombarded and harrassed by email after email to rate their support. This place just can't let it go!they are creepy in their endless support requests.no matter how often i state,stop,they just send more.i reported them to the Pennsylvania state attorney General, for bait and switch among other issues.i want my money refunded asap.ok i have to add to my review of this place. even though i can\celed and my money was refunded,this site continues harrassing me with 'rating thheir support' it appears they are narcssts who worry about their image more than the concerns of anyone who has the misfortune to connect with them. the endless emails requesting they be rated without a doubt proves this place cerebral.com is run by psychopaths.

Excellent service !! Much needed in our country!! Truly wonderful

I started the intake process and then decided against using cerebral services. However, I was still charged $79.00 even though I never scheduled an appointment and received no services through Cerebral. And there is no way to cancel the account online. You have to send a separate email and per the fine print in their policy they will not refund you even if you have never had an appointment or utilized any of their services. Update: I am updating my review as I received assistance from customer service that was helpful but am still giving the company a poor rating due to their predatory billing practices. I was given a refund after posting my original review, calling Cerebral twice, and sending an email and filling out a form.

First of all, this company is not very good at making basic software. For example, I rec'd numerous text messages prompting me to schedule an appt when I had already scheduled one. Second, the therapist I met with was great but did not show up to the first appt. I attribute this more to the company's disorganization than the therapist herself. Third - This business is clearly a shill for big pharma - my therapist mentioned prescribing me medication within the first 15 min of our first session. Again, I attribute this more to the company than to the therapist. Finally - There was no transparency around the price increase after the first month. I looked at my credit card statement and found that they were charging me nearly $300/month when I thought it was an ~$80/month subscription. Overall, this was a negative experience and I would not recommend it, even to someone I don't like.