CerebralReviews of cerebral.com

Their counselors were wonderful, but their billing practices are leechlike. I tried for several days to cancel my account prior to the billing cycle. A different person would respond to my email every time and it seemed they never read any of my prior messages. Meanwhile, they charged my card every day and finally managed to get one through. I feel bad for the wonderful counselors I had - they deserve better employment.

Wanted to cancel services after I found out that they didn't take my insurance. They told me someone from the cancelation team would get with me to talk about a refund. It's been a few days since and still haven't had a member of their team reach out to me. Wish I would have read some reviews about them beforehand. Seems to me like they prey on people in need.

Cerebral is designed to scam you. They've been repeatedly trying to charge me, and for what? My medication is never sent in on time, I don't even have the refill they agreed to in writing yet either! I'm going through withdrawals now which is dangerous to my health, negligent, and just downright disgusting and cruel! And customer service? What a joke. I get an email the other day saying all these charges are an error, they closed my account BY ERROR, but would reopen it and refund me? Refund me how? I had to shut down my card to save myself from your constant fraudulent charges!!! I can't afford to sit around waiting for you scammers to figure your life out! And not only that, it takes FOREVER for them to bother responding to you. They haven't even TRIED to get my medication sent to my stupid pharmacy yet. This scummy website isn't worth your time. There are better options. ANYTHING would be better than this cr*p. DON'T EVER TRY CEREBRAL. I'm a licensed private investigator. What they're doing is illegal, negligent, and E V I L. They are only looking to take advantage of people.

Fairly underwhelming experience and not worth continuing in my opinion.

I had an appointment with a psychiatrist that I specifically said I wasn’t interested in having any SSRIs. She then tried to ask me to reconsider. She gave me two options to research. I never followed up on the medication choice because both seemed to not fit what I wanted after researching. The psychiatrist decided to just prescribe me something anyway just to have the charge on my insurance. This site and app just gamifies mental illness which is quite scary. I also had an appointment with a therapist that had to reschedule and then the therapist just cancelled my appointment and my account got deactivated after charging me for prescription I never asked tor? This isn’t a reliable service … stick to traditional options.

If there was zero stars i would put that. My "therapist" rescheduled my appointment two times and claimed i was a no show. Then after i cancled due to lack of service they charged my account for $325. No where was this priced advertised to me. I would have never agreed to that if i had known. Then after an ordeal with my bank i finally got the money back. Only to see this month, there are another two charges totalling to $650 coming out of my account. These people are essentially scammers. I don't recommend this app to any one. Not unless you want a three month head ache and horrible service.

Update! They just stole more money from me! Here's the email they sent this morning Hello, I would like to sincerely apologize for a technical error we had yesterday, March 4, 2022, which led to accidental charges on your cancelled Cerebral account. Our team is currently working to refund any incorrect charges." I have been unable to sleep for weeks. I googled "how to get sleeping pills online". Cerebral came up as one the first options. The website had an assessment and then immediately advised me they could help. The cost was just $30. I put my information in and then the next page let me know sleeping pills are excluded. This all transpired within 3 minutes. I immediately contacted them within minutes asking for a refund. I've been told they are unable to give me a refund. I never completed the assessment and have no use for their services. They will not give me money back. Wow! Talk about anxiety inducing to be robbed from a website claiming to help people with anxiety. I DO NOT recommend. They are a scam and in the business of taking your money with no regards to the person or if they use their services. I'm not using any part of these services. I don't even have access because I never completed the registration yet they won't give me my money back. SMH. I just want to share. STAY AWAY!

My search for assistance with my mental health began much like everyone else these days - online. I Googled some symptoms of what I was experiencing in an attempt to make sense of it all and eventually determined that it was best to see a professional. After looking around the internet in search of a therapist, I eventually stumbled upon Cerebral. They portrayed themselves as this new company (they were) with clever marketing (also true) and a mission I could get behind. Plus, they had virtual therapy, a huge selling point for someone like me. So I thought to myself, "why not? let's do this!" and I signed up for a plan. The signup process was easy enough, but it felt a little off. I knew I was signing up for therapy, or at least that's what I was led to believe, but there was very little information on how the whole thing worked. Nevertheless, I pressed forward, excited to speak to a professional about my struggles. But that's where things started to get weird... Ready for my first appointment, I jump on a virtual call and met my provider. Not my therapist, my provider... This seems strange to me because I was under the impression I would be meeting with a therapist. After all, that's why I was here and what I signed up for. Or at least that's what I thought. (Again, the lack of detail during the onboarding process can be attributed to the confusion here.) Despite that I carry on and complete my introductory session with my provider, who happens to be a Psychiatrist. Within 15 minutes, I am diagnosed with major depression/anxiety and prescribed medication. Wow, that happened fast! And then it hit me... almost all of the ads I was served on instagram pushed medication from the get go so it should come as no surprise that my first real step with Cerebral was medication focused... Ok, so what about therapy? The real reason I was here. After a few weeks of back and forth with my 'care team' I was informed that the plan I selected did not cover therapy, only medication. Again, weird but ok. I guess I'll upgrade to the medication+therapy plan. This is where it all went downhill... After upgrade plans and hearing nothing back from Cerebral on next steps about meeting with a therapist, I have several more follow ups with providers. Not my original provider, but a merry go-round of providers. Within a short span I was passed around to 3 different providers who all repeated the initial onboarding session - same questions, same answers. The only thing that changed is they all recommended an increase in my dosage and other medication to supplement my anti-depressants. Now I'm taking the max dose of my anti-depressant AND an additional medication for anxiety. And at no point in this process have a been able to meet with a therapist. How could this be? How could it take this long to see a therapist? I'm paying for the therapy plan, where is my therapy? More time goes by and I am informed that there are no therapists available in my area. Ok, that seems strange considering I've been paying for the therapy plan... Fast forward a few weeks, my overall mental health is somehow worse off than when I started this process. I'm now having panic attacks, a harder time sleeping and I'm gaining weight. All side effects of the medication I've been prescribed. I know this not because my provider told me but because I googled it. Yeah, I had to google it. Some service this is... After all of this I finally decided enough is enough and reached out to Cerebral to cancel my plan, which kicked off a nightmare of a process and, long story short, ended with me contacting the BBB AND various consumer protection agencies (state and federal) to get my money back. Yeah, I had to file official complaints with government agencies to finally end this nightmare of an experience. Whats even more frustrating and slimy is that they continued to charge my card on file even after they acknowledged my intent to cancel AND confirmed my cancelation. Oh, and turns out the reason I was passed on to so many providers is because they were quitting in droves. Maybe the ethical concerns were too great? Either way, it should be seen as a major red flag. TL;DR - AVOID THIS PLACE AT ALL COSTS! They will take advantage of you in anyway possible to make a buck. They do NOT care about your mental health or wellbeing. Advice - if you are seeking help, look through your local network first.