CerebralReviews of cerebral.com

As a digital marketer in need of mental health care, I'm witnessing something absolutely disgusting. It's chilling to see how aggressive this company is attempting to corner the market in mental telehealth without any actual service offering in place. They don't give a f u c k. They're primed and in position to take advantage of someone in need. Signed up? Great! Billing questions? Answered right away! But no therapist. And you'll continue to pay for the therapy plan. That's right, you have to claw your way through customer service to get a refund for the healthcare you never received. I get that this company is trying to "build a better mousetrap" when it comes to mental health, but seriously, come on. Get more therapists in place. That's what you're offering here. Pull the plan otherwise. If the CEO gives a rat's ass, they'll make sure that they're actually providing the quality level of service their marketing blatantly lies about.

My care is great from my provider, but you all have got to get it together with the app. There are SO many glitches and it's been ongoing since I signed up 6 months ago.

On March 4th 2022 at 12:28 am they made 5 transactions of $15.82 to my card on file and then deactivated my account. I’ve trying to contact them, but so far I can’t get ahold of anyone. I’d strongly advise you to look elsewhere as these people just cause more stress.

I believe it was about a a year ago that I started with Cerebral. For the first little bit I was happy with them. My therapist slowly got to the point where she would just show me videos for half our session and I didn't even realize I wasn't making any progress. I liked her a lot as a person; but the talk therapy and videos just didn't work for me. I only did the therapy as I already had a psychiatrist. It's pretty difficult to get your itemized receipts to submit to insurance (No they don't give them to you automatically). If that's something you need just make sure you remember to request them. I found a different therapist that's a better fit for me. Cerebrals pay structure was also stressful for me while I was trying to balance everything else. I wasn't a fan of the reccuring payments or the insurance situation. I think if talk therapy is all you need (again I have no experience with their medication services) it's a good option. Just make sure you read everything through and that you find the right therapist within their services.

This has been by far the worst experience I've ever had. I paid for my first month to see a care counselor and prescriber without adding my insurance, had both appts, and really liked who I was working with. I then added my insurance to which canceled my future appts, I had to re-take the assessments, and I got the welcome messages again as if I just signed up. So, I was no longer able to see my care counselor after I had already built a connection with her and I'm not able to re-schedule an apt with her unless I take out my insurance and pay out-of-pocket. My care admin then recommended that I switch to the Medication + Therapy plan as my insurance would pay for that and it would be $29 a month, so I try to upgrade my account then they tried charging me $286 for the difference BECAUSE MY INSURANCE DOESN'T ACTUALLY COVER IT. So all of that was for nothing. There’s no real communication coming from them to help set you up with your account, walk you through the process/next steps, what to expect or answer questions which is what should have happened from the get-go. Plus, you’re not even able to see your team's information after you’ve chosen them nor can you book more appts with them. I'm so disappointed that this is how Cerebral handles their business. I had such high hopes for this service as mental health is so important, but there's clearly more work that needs to be done within this system and quite frankly should not be on the market nor helping people. I will never use this service again and will be sharing my experience with my friends and family. If this is how you guys do things here I can guarantee this won't be a business in the future. My suggestion to them is to have an onboarding call with all new users so they understand what the process is, allow for patients to see their team's information after they've selected them, allow the patients to have control over scheduling new appts if they need (isn't the point of this service to get control over your mental health?), UPDATE THEIR SYSTEM WITH THE ACTIVE PRESCRIPTIONS (it's been over a week and I still can't see my prescription on my account), and figure out the insurance process. I've wasted so much time there, it's ridiculous. Worst "mental health" solution EVER.

Make sure this is the company you want to work with when you sign up as they are completely unsympathetic if you change your mind. I was attempting to find help as soon as I could, I looked into them and a program through my insurance. I signed up with cerebral however that same day I heard back from my insurance and was able to find local help. I was maybe registered with their company for a couple hours, received no services whatsoever and they are refusing to give me a full refund. They have refunded 30% however the money I lost I need to put towards the care I am getting with my new provider. As if finding mental health help isn’t stressful enough, this really didn’t help. People make mistakes, sign up and change their minds and are just trying to navigate what’s best for them and yet this company is not willing to refund my full amount, I’m pretty sure a company as large as this can spare it. Truly upsetting.

Coordinator is no help. It takes weeks for them to figure anything out. I’m without my meds for almost two weeks now. Soon to go into withdrawal. I’ve asked my team to call me and they won’t. My prescriptions that get sent in are wrong and my pharmacy is unable to fill them. If this is what getting mental health help is like, then I have no hope for humanity. They’re unable to be consistent with refills on prescriptions which is a health hazard and potentially grounds for lawsuit.

This program and app was a bit difficult to navigate in the beginning for me. After entering insurance information ( my wife's insurance at the time), the app assumed I was her based on the information I gave. Possibly an error on my part, misread/misunderstood directions. Having a counselor, care coordinator, and provider( for prescriptions) was a bit daunting at first, but after meeting/communicating with each it became much clearer the roles of each person. There have been some connectivity issues through the platform. One session I could not hear my counselor while on my usual mobile device, but was able to connect via a laptop computer. No issues outside of the one incident. I have had some issues and confusion on prescriptions with the pharmacy not communicating with the provider, but i cant fault Cerebral for that. Aside from a few technical issues, the people are very good at their jobs, but the user interaction with the app could use a bit more tidying up.