CerebralReviews of cerebral.com

I have been trying to cancel this service for months. They refuse to email me back so I can cancel my account.

I’ve been with cerebral for 6 months now and all I can say is from the start everything is smooth and easy after a couple months you may not receive one or more of your medications, only to be told they’ll contact the prescriber to get everything handle days later still no response when you finally get a response they’ll make you out to be the one that messed up. It definitely makes sense why so many people choose other companies like this. Poor communication and poor execution!!!!!

If you live in a place with access to psychological services, it's probably more affordable and definitely more personal. They will ignore you over email and don't quickly respond via portal message. My insurance denied a medication and they did not provide the requested backup for authorization. Probably easier just do find someone in town instead of paying a lot per month for no services. I have been off medication for almost 2 months because they are still sorting out insurance issues.

Cerebral has knocked down all of the barriers to help me get the help I needed! I have been struggling for YEARS without getting any help and it's not for a lack of wanting help or wanting to better myself. I have faced a lot of barriers in accessing the help and medication that I need including but not limited to lack of funds, lack of insurance, lack of accessible providers due to rural areas, being overwhelmed by provider choices in city areas, being embarrassed about my mental health, thinking doctors would think I am lying, etc. and Cerebral has eliminated all of these struggles for me! 11/10 would recommend and now that I have been getting the help I need for 3+ months I can say I will NEVER GO BACK! Mental health and well being are so important and Cerebral allowed me to finally be able to prioritize mine!

I liked the way people reached out to me when things had to be rescheduled. Everyone was friendly and positive. It was nice to talk on the phone and get help.

After struggling with my weight for years I decided to get some help. I signed up with Cerebral because I liked the idea of working on my weight from both a mental and physical aspect. Boy was I wrong! The prescriber set up a lab request for me but didn't tell me where to go, only that she would send me the info through the app. After three days of nothing I reached out to my care coordinator to get the info only to get a response of "I'll look into it". It took me reaching out to them multiple times before I got a solid answer as to where to go. By the time I got an answer and got to the lab the money for my second month already came out. Mind you I signed up in February, they made a withdraw from my account less than 30-days after I signed up. When I got a notification email that my lab results where ready, I made sure that I contacted my care coordinator to see if they have received them they assured me that they did and that my prescriber would write the prescription shortly. I waited a few days and still nothing. So I reached out again and then I was told that they were doing a insurance authorization and that it would take 5 days. I waited 7 and still no word. I decided to cancel my account with them. When I canceled I asked for a refund since I didn't get the services that I paid for only to be told " Per our billing policy, we cannot issue a refund, as a cancellation request was not registered in our system prior to the start of your new billing cycle. Since we bill using a subscription model, we are unable to reverse charges regardless of whether our services have been utilized.............When you register with us, you agree to your payment method being billed beginning on the date of registration and subsequently on a monthly basis while the account is active, even if you have yet to complete the registration, have a visit with a provider, or start taking any medications. Please refer to our Recurring Billing Policy, Payment Terms, Terms & Conditions, which you have agreed on when you signed up." This company is predatory. It takes a lot for people to seek after the help that they need and to be put through the hoops that me and many others have is just awful. They take your money and give you no services in return. Just to hide under the guise that you signed up for a "subscription" based service. That's a bunch of bull if I ever heard it. I'm out over $200 out of pocket because I was seeking help with an issue that I have been dealing with for years, something that has taken an emotional toll on me, and I'm told that I can't even get a refund for the hoops I jumped through. They didn't even offer a partial refund. Don't sign up for this service. Seek help elsewhere. This company is a ponzy scheme and I wouldn't be surprise to see class action lawsuit with their name on it

I'm extremely happy with my decision to join cerebral. My entire team is so very attentive to all my mental and physical needs and concerns. It's nice to finally have a sigh of relief inserted of a sigh of hopelessness. Thanks Cerebral!

As someone who is new to telehealth, I approached Cerebral with a healthy dose of skepticism. Could a national telehealth company with (presumably) thousands upon thousands of patients really give individuals the care they need? Yes and no. It depends what you’re looking for. Since the pandemic, more and more people have turned to telehealth to get the services they need. Convenience is key, and platforms like Cerebral can get the mental health evaluation and medication you need. On the other hand, you can expect quite a few disruptions on your way there. Don’t expect your care team to respond to your inquiries right away, but they WILL respond eventually. So it’s a mixed bag. Do expect cancellations (my counselor cancelled 8 hours before my visit) and do expect lots of different people with different roles to intervene on your behalf when cancellations, rescheduling, prescriber problems, etc. happen. Sometimes it can feel like you’re a hot potato and just getting passed around by a series of people (again, not ones on your original care team). This is when the Cerebral platform is most maddening. You can almost see this vast, amorphous entity that is Cerebral turning its gears to move itself forward. Sometimes it can be very frustrating to engage with your care team and it feels like yelling into an echo chamber. The sluggishness in response times is not your care team’s fault. Oftentimes, I think Cerebral as a platform is taking on too many patients, with not enough counselors and providers to have the platform function properly. The turnover rate must be incredibly high, including new patients, counselors, and providers. Don’t be surprised if your care team changes. I imagine employees at Cerebral are under an incredible amount of pressure to meet quotas, to expand its customer base, and to deliver the analytics upper management wants for investors, shareholders, etc. The reason for five stars? We’ll, mostly to balance out the one-star reviews (if my experience of two months so far is a typical indication of the service, then a one-star review seems disingenuous, which I feel many reviewers might give out of frustration instead of giving the platform a chance). Yes, the platform does work. Yes, you will get the counseling and the medication you need. Yes, your questions will be answered—eventually. If you’re serious about your mental health and think a company like Cerebral might be a good fit with your lifestyle, then give it a chance. But really give it a chance. Don’t sign up, cancel after 30 minutes or 3 days or after one month, and say that you got ripped off, cheated, swindled, etc. Cerebral has its own internal logic I’m starting to understand little by little, and though its process to get you the help you need might be cumbersome and labyrinthine, in the end it does work. Whether you want it to work or not with regard to your mental health is entirely a personal matter.