CerebralReviews of cerebral.com

*Update* Yeah Cerebral is still more of a headache then its worth. I decided to give them a 2nd chance after being contacted by one of their, "Care Team Coordinators" (Damage control). They offered me the intro rate of $30 again, this coordinator also advised that they accept my insurance after asking them to make sure. Filled out my insurance and it was approved. I thought it was going a little better the 2nd time around. Getting an appointment was a little easier this time, but the session is limited to 30 Mins which is fine maybe for follow up appointments with the prescriber. But during my first session it was very rushed, they didnt ask great questions to get background and understanding of how we are feeling. We hit the 30 min mark and the prescriber couldnt have signed off quicker, it was a joke. Im like ok maybe the 2nd session might be better, so I scheduled my appointment for the following month then received an email, sorry we made an error we dont accept your insurance if you you would like to keep your appointment its going to be $124 or you can cancel it. For that pricing Ill just go see an actual Therapist who will actually listen and help. I happily cancelled I was mad that I couldnt get a refund for the first session due to their error. I would have never considered giving Cerebral a 2nd chance knowing that they dont take my insurance. Well the cancellation was also super annoying. I was a week away from the subscription renewing, I was sent the form that needed to be fill out and submitted on top of emailing the cancelling dept. The coordinator who reached out and was helping me with the process of signing up again and then the cancellation was responsive in the beginning before I asked to cancel. Once I did she sent me the form and it took 4 follow up emails and calls (over a week) in order for them to send confirmation of the cancellation. The reason why I had to keep following up is they specifically said if you dont receive a confirmation of cancellation, your subscription would be renewed. This company is a scam for telehealth, they only want your money. They entice you with an intro rate and when you want to cancel they try and keep you by offering small discount for 3 months or they take forever to cancel. Umm yeah no its still unaffordable and cost the same as going to a therapist and paying out of pocket. _______________________________________ They were quick to charge you right after you sign up and schedule. It took 2 weeks to get an appt and they the prescriber no showed. Rescheduled again only date was in 2 weeks, but of course I signed on 10 mins early and the same thing happened. They sent an automated message of course saying sorry looks like you missed your appt and your prescriber was having trouble getting a hold of you... Umm no if she did try we would have had the appt. But 2 no shows is ridiculous for a company thats suppose to help people and have professionalism, but instead your automated message give people more anxiety and frustration thinking we did something wrong. Your service has so much potential to help people that cant afford going to a therapist office for a diagnosis. Not looking forward to the refund process after seeing all these bad reviews about the service. I should have looked at reviews before signing up.

(3/23/22) I signed up for medication w/ counseling services. Cerebral didn't contact my insurance (which was listed on their site and they confirmed at enrollment) and instead charged my checking account nearly 3 times the amount on their site. I made multiple requests to explain the charges but they were not responsive. They did not answer the phone to connect me with a live person, did not return calls, and didn't read emails for content if they did respond. In my exasperation I found they removed all negative reviews from their Facebook page and a friend shared a site for a law firm that's investigating a potential class action case. I gave this company every opportunity to make this right before finally posting this review because they would not respond. It's unfortunate their customer service is seriously lacking because my counselor was fantastic but with even that the appointments became harder to get, went from weekly to monthly. (4/2/22) Update - I wrote to the individual below and they refunded the charges because they never communicated they do not accept my insurance after all, and acknowledged my multiple attempts for an explanation.

I signed up for this service to assist me with my focus. I have a therapist outside of this service and was looking for a way to assist me with focusing on work. Instead I was considered to be depressed and given multiple medications to combat depression. After conversations with my therapist it is deemed that I am not depressed and do not need antidepressant. Additionally, she recommended that I receive focus and attention supporting medication. Since this has not been provided I am cancelling this service. I gave this service 3 stars since it can provide efficient service, however does not meet my needs.

I am only giving 2 stars because my therapist was genuine and seemed to care about my mental health. She was the only one though. I used Cerebral for several months and out of those several months, I only saw my prescriber once because she kept cancelling my appointments, 4 to be exact. The team assigned me a new prescriber. Then there was a “glitch” and all appointments were cancelled with my therapist whom I had gotten comfortable with. I couldn’t for the life of me remember her name and the team said there was no way to find out who I was seeing. What?!? How is that possible? Naturally I felt as though they owed me money since I was paying $325 a month for the prescriber/talk therapy plan. I was told that it is a monthly service so even though i wasn’t seeing a Doctor because she kept cancelling, I was not entitled to any money back. Finally they agreed to give me back $92 for 4 missed appointments I paid for but they put that money on a card that was no longer active (I told them this several times). I was offered discounts which nobody followed through on. Speaking to one person to resolve the issue was impossible so I had to explain my issue over and over again which led to confusion and misunderstanding. My mental health didn’t get any better and the prescriber never approved my meds when they were needed so I had to go days without my meds. I would be very cautious if you plan on using this company because they make you pay for services even if you don’t get them. I wouldn’t pay for a Doctors visit in person if the Dr. Cancelled, why do I have to pay when the Cerebral prescriber cancel?

Just too much hassle to get paperwork.

I am feeling more in control

My therapist, Danette, is very helpful, kind and caring and the support staff always answers my questions within a day. I'm very pleased with the quality and professionalism at Cerebral.

Cerebral has accomplished its mission with flying colors: To provide ease of access to mental healthcare. I was able to setup appointments with a talk therapist and a prescriber with very little effort. Since the first month was very low cost, it was very low risk for me. Which was perfect, because after the first month, I realized I loved the care I was getting from my team of specialists. The one downside was that Cerebral was not covered by my health insurance, so the cost was a bit steep, but the fact that I stuck with it regardless shows how much I appreciate this service and the help it gives me. I also think I was lucky to get such a great therapist. Truly turned my coping skills and mental patterns around since I started with them, and I couldn't be more happy I started.