CerebralReviews of cerebral.com

I just wanted to report my experience with your Prescriber at Cerebral. While my Care Counselor was extremely helpful and kind, I cannot say the same for my prescriber. I met with (name redacted so I don't get in trouble) today, and you could imagine that I was feeling nervous and relieved and a million emotions meeting with a new provider. After our initial intake of my medical history, she read my tests. She reported that my mild score for Insomnia was severe (which it wasn't on the app) and that my ADHD diagnosis was low (which it wasn't -- it was listed as Severe on the app). I was surprised that she did not read my charts right, so I went to describe my symptoms to her. She did not ask many follow-up questions, was defensive, and uninterested. She reported that it wouldn't make sense for adults to get diagnosed with ADHD and questioned how I could have ADHD if I graduated from college. I am sure we all know that people can graduate with ADHD. I was on a 504 in High School and she said it didn't make sense that no one referred me for an evaluation, so I could not have ADHD. It's okay if I do not have ADHD, what is not okay is having such a combative attitude about it. Her language was "if it impacts your like you SAY it does" as if I'm just saying it for no reason. Then, she went on to say that ADHD medicines are unsafe, highly addictive, and no other options would work, and that there was nothing she could do for me without an official diagnosis. She also said "everyone is disorganized sometimes" which is the last thing you want to hear when something is impacting your life to the extent it impacts mine. I don't understand why she was so cold and cruel towards me and it really discouraged me from finding other treatment options, in fear that I would be judged again and met with mistrust for no reason. Even if that is not my diagnosis, she didn't ask me any other questions. She just dismissed my concerns, told me to find a "real diagnosis", and signed off. Again, even if your company cannot diagnose in my state or give medicines, it's not okay to treat people as if they're just looking for pills. I just wanted support as I may be fired from my current job because my symptoms for whatever I could have is impacting my life to that extent. My friend of another race than me in the same state had a completely different experience, I would like to mention. Naturally, I cancelled.

Changing my prior review from 1 to 3 stars. The cancellation process is a nightmare, even if its for something as simple as insurance not taking. However, they did manage to get things squared away after a bit of work. Talked to support over the phone and they were a bit more receptive when compared to the folks over email. Definitely call if theres any issues.

Easy way to get the meds I need. I do not have to miss work for thearpy sessons

Never thought I was one for therapy, but am so glad I took the step to try it out. Life changing!

The flexibility of Cerebral is amazing for scheduling. I can text my provider and receive helpful information straight from the app and the video call system is the advancement in health that was needed.

Here is the email response from their team which is copy paste and they always send. Here they admit they don’t have to give you the service you sign up for but will still be billed regardless? Scam!!!!!! Update: I tried to add a photo but may have to do so on a different review app/website. Here is what they write “agree and authorize the payment method to be billed beginning on the date of registration and subsequently on a monthly basis, regardless of whether the assessment is completed or services are rendered.” I will be contacting my credit card company against them and perhaps my lawyer. This is ridiculous

There is not enough consistency. In the six months that I've been with the company I've had three different prescribers as well as different care counselors, for someone struggling with mental health consistency is key. I also find it hard to get in touch with someone and get answers when I need them. I have also put in my insurance information more than a few times, and although I understand they may not take it for the subscription it should still cover my medications which it does not. For those reasons I feel like cerebral is not a right fit for me as of now.

The billing is ridiculous. If I forgot to put my subscription, you guys take away my meds and then I am in a endless cycle of going on and off. It’s not ok for my brain chemicals to go through that trauma.