CerebralReviews of cerebral.com

During the pandemic my mental health took a rather drastic plummet. After struggling for a while, I started doing my research on finding remote mental health help that was affordable and could help get me back on track. I've been utilizing Cerebral for about 6 months now. In general, I love how easily accessible it was. Video calls to your prescriber and your therapist that you can access via the app even on your phone. The downfalls? You can't easily access your prescriber, the price is extremely expensive for the mediocre sessions I've received. When your therapist has to skip a week of therapy, you get a percentage discount on that months plan, however you get no reimbursement or even acknowledgement if your therapist/prescriber has a bad connection and it interrupts your entire session. I'm currently being charged $130 over the monthly plan that's advertised at $195. It feels as if Cerebral is trying to monopolize on the poor mental health the last 2 years has brought about to just about everyone. If you need to reach out to a "care coordinator" or customer support, you will never speak with the same person twice. Any inquiry I have is met with a response from someone I haven't even spoken to previously. Consistency is not key here. How are you expected to receive good service is there seems to be no communication behind the scenes? I've returned to update my review, taking away one star and leaving a very strong 2 star review after getting a reply to my customer support inquiry. I clearly stated the quality of my most recent therapy session and prescriber video calls were very unsatisfactory, and I was offered to be linked with a new therapist. I'm unsure how that addresses any of my concerns regarding poor quality of service. I continue staying with cerebral due to needing the medications I'm on. I've begun looking at other platforms that are less expensive. It's really not worth the money, at all.

The counselors are awesomr but this business and it's customer support are trash. It took them 4 days of back and forth between 3 support members to finally talk to each other to realize I wanted to pause. These crooks decided to charge my card today after I said I wanted to cancel. They said final warning to delete after a failed payment for something I didn't want. Looked at my invoices and saw that there was none unpaid. Why are you charging me for something I'm not using? I didn't even update my card information.

I had almost given up on trying to get meds & care for ADHD because I was so tired of being treated like an addict just for showing up every month to my appointment. My insurance required monthly appointments but they wanna make us feel like a problem for complying & shame us for needing a med that carries a stigma. Then I tried cerebral. Total 180. My provider there has probably saved my life. Literally and figuratively. I could not be happier! Not to mention, I never have to leave the house to meet with my provider which means I'm not late because I lost track of time and didn't leave early enough.

After 34 years of mishandling my life and issues I finally reached out for help because I was truly concerned for my future. I did research and found a few similar companies but I liked the therapist network with cerebral so I tried it out and was even able to pick my therapist based off my needs and personal background. I found sally Davis. Now, my life has been very hard and telling people about it normally makes them cry and wonder how I’m still alive today. I was having daily mental breakdowns, crying daily, I had zero hope in a future for myself, had attempted suicide multiple times before, felt I didn’t matter, felt abandoned, and just felt like if I passed today it wouldn’t be so bad. For me a therapist was my last attempt being able to live and be happy and sally did not disappoint. While I have a ways to go I can tell you I finally had a breakthrough and for the first time in 34 years I have true hope for my future. This lady is a hero not just because of her career profession but it’s what she puts into it that makes the difference. Secondly I had a time sensitive urgent issue and I got in contact with Sabrina from customer service. You know how some customer service agents do nothing but stick to a script and never follow up? Not Sabrina. Not only did she see a tricky situation but she thought outside of the box and did everything she possibly could just to help. She then called back quickly to discuss what she did and how to go about things. May not seem like much but from someone who works I customer service I can say people like her are what makes a company works and what helps keep people there. If you are on the fence about therapy and need help please give cerebral a try. I was also not sure but I’m so glad I signed up and tried this.

I found the services provided to be helpful. My care counselor and prescriber were kind and engaged in my care. However, even though cerebral is one of the most affordable online mental health services, it was still out of my budget. I found an in person MD who could prescribe me the same medication. This was all covered by insurance, so it was the better option.

I am so glad that I did this. I was very skeptical when I saw the ads for this but knowing that something wasn't right mentally I decided to give it a try and I will say 6 months into it I finally know what my diagnosis it and I am on the right medication to be able to function properly and work on my mental health. I would recommend this to anyone and have actually

I went to Cerebral out of desperation after months of trying to find someone local that would accept my insurance with no luck. I’m very happy I did. At 47 my mental health has never been better. Yes, I was skeptical at first, but my worries were unfounded. :) I’m very satisfied!

Super helpful! I had a rough start to my treatment but since then my team has been really great, very responsive, caring, and insightful. I'm feeling so muh better since I started Cerebral