CerebralReviews of cerebral.com

Avoid at all costs. This company will keep charging you even after you cancel.

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Time waster - avoid. I’ve been with Cerebral for about a year and a half. That’s a year and a half too much. Very rarely did I actually get any care or replies even from my own care team. My medication provider changed every single appointment, and you only get 15 minutes once a month. That’s diabolical, really. So every appointment, I’d have to catch up the new medication provider with my life story in just 15 minutes and answer all the same initial questions all over again, only to get a message later that same day that the medical provider had left Cerebral and I’d have to wait another month to start with someone new, who would inevitably leave soon after that appointment, or even the day before the appointment so I’d have to wait another month. So my meds have been all over the place. Very frequently, I’ve been left with no meds at all for weeks at a time because of this. The care coordinator changes often too; Cerebral seems to have an extremely high turnover. So I hardly get replies regarding being out of meds, and the appointment calendar they send you in the app to schedule your next medication management appointment (again, only a dire 15 minutes), never works. Never. It’ll show that there are no appointments for years. Actual years, I am not exaggerating whatsoever. The therapy is also pretty poor, to be honest. I have ADHD and my therapist (read: social worker, not a real therapist or psychologist) would take it personally when I would be late to an appointment or miss an appointment - I could only ever really schedule for one a month, as you’re told there is no availability for more, even though I’ve already paid for it. Extra sessions are $30 a pop. Not bad if they actually happen. The “therapist” would then shame me for being late. Again, I have ADHD. That’s a textbook symptom. Unmanaged ADHD at that, because they’re failing at actually getting any medication to me. The “therapist” would also routinely interrupt our 30 minute sessions to talk about her own life and show off her pets or her nails. That’s not useful to me. And she would also give quite poor advice that yielded me bad consequences when putting it into practice in my family relationships. She also completely misdiagnosed me at one point with a different condition and had the meds I was on stopped abruptly with no resolve, as the medication provider was never consistent in terms of who or when, as described earlier, because of the high turnover and lack of appointment setting support. My meds have also changed a lot over the past year and a half; several SSRIs with my Vyvanse stimulant that was dosed originally at 10mg when the starting dose is supposed to be 30mg. I’ve been on 10mg for a year, and that’s with massive gaps from when I haven’t been given an appointment to renew the Rx or they say they’ve sent it, the provider has quit Cerebral, and then the care coordinator is useless at finding what pharmacy it was sent to (sometimes it’s been sent to a pharmacy that doesn’t even exist) and it’s just a wild goose chase for weeks, sometimes months, all the while my medication has run out and I’ve been forced to go cold-turkey. In what world is that okay? Also, regarding the frequent change in SSRIs - they require a tapering. That’s common knowledge. Still to this day, they have not canceled my membership. I’ve been trying for 2 months now, and in these past two months, the care team has stopped communicating with me completely and I have not been able to get any appointments in the dashboard whatsoever, unless I want an appointment in the year 2025! They have still been taking money out of my account though, they have no problems there, funnily enough. I’m sure I’ll get the same old copy/paste reply here from a “concerned” admin staff member who promises they can make it all better if I just email the support email address. Right, because I’d rather spend time writing this out on a review site for others to read, than simply emailing a fix-all email address. I’ve emailed dozens of times. No replies, no help. You’re useless. Cerebral is the biggest waste of time and money I’ve ever encountered. No cap.

Strongly do not recommend this company. I struggle with both depression and ADHD and was excited over the notion of being able to receive care from home but after some exchanges with the support team via both phone and email it is very clear this company is solely interested in profits only and not actually helping people. Because, once you sign up the the service that help and understanding goes right out the window. When I experienced a similar subscription issue with companies such as Adobe, they were handled with professionalism and understanding, which is wild when you think about it. A company like Adobe had better compassion and understanding for their customer than the company that is masquerading around as a platform to support those struggling with mental health. A company like this has no business being in this field. They are exploiting people who are struggling for their bottom line profits.

I did not really feel mentally more stable. They will prescribe you medication but care coordinator duties are not like therapist duties. So they don’t really ask what’s going on in you’re life just how the meds help. It’s just a weird program. You see a doctor for meds once in awhile and a care coordinator to make sure you get the meds but it’s not therapy at all. Just a way to get meds honestly which is not what I needed.

I’m so glad I found Cerebral! My prescriber listened to me and instantly knew the best treatment for me! With in hours I had my treatment going. I’m very pleased with Cerebral and if I could give a million star review I would!

My experience has been excellent. My therapist is caring, professional and helpful.

Thank You! Its changed my life!