CerebralReviews of cerebral.com

I give 3 stars due to scheduling issues including lost appointments and cancellations, prescription refill issues since I switched to a local pharmacy after receiving damaged prescription via delivery, and having 1 month where I did not speak to my talk provider and will not be speaking to the prescription provider next month due to your scheduling. I had an appointment with my prescriber moved just so I could discuss the prescription refill protocol when a help center person could not answer my questions, and had a hard time rescheduling the appointment that was for the following month's visit. I have to request my prescription be sent to my pharmacy for filling and also to receive a link to schedule for the next month's visit.

I have been with Cerebral for almost 1 year and the customer service has gotten worse as time goes on. I have messaged in the app about my medication needing refill and have not received a response for 3 days. I cannot get anyone on the phone. This is terrible for someone with anxiety to have to worry about not being able to get the company you pay your money too, do what you are paying them to do. Noooo response at all to emails as well.

Bad Customer Service and Greedy Company I have been trying to cancel this subscription (which I never signed up for) for months. And I keep getting charged. I have an email thread going back and forth with different associates telling me that the ticket is closed / case resolved. I followed the cancelation links multiple times amd asked for refunds, asked for more information and still...this company continues to charge me.

It has been frustrating working with Cerebral as I have been constantly changed from prescriber to prescriber. In less than six months I was assigned to 11 different prescribers. I had meetings with 6 of them. One of them I only met once. Every time I met with a new one, we had to retell our story and answer the same questions. I get that a new person needs to hear for themselves. But this has been a huge disappointment.

They only want your money. They will not schedule you an appointment to see anyone in a timely manner. There are numerous problems with their website, and the company is honestly just a money grabber, they don't care about you or your problems only your money!

This company, though containing some nice people, appears to operate in a predatory manner. Even after multiple written requests to withdraw from the service, I was billed again and again. Billed for prescriptions I didn't need refilled, billed for meetings I didn't attend, request, or even schedule. Billed for a month's subscription - because you've got a whole support team to pay - even though that same support team dropped the ball again and again. They double shipped a prescription and didn't tell me, then refused to fill it a month later. I'm not in the habit of complaining online but after such a long, thoroughly documented, horrible experience with them - they still asked me to write a review - which is in and of itself a microcosm of what is wrong with Cerebral - it's too automated to be relied upon, and it is about profit and profit only - these people have no interest in bettering your mental health. It's a scam, just use an actual doctor, not a 6 person support team on the internet who never remembers your name and has no concern for your mental health - all they want to do is bill so they hit their quotas. I would strongly discourage anyone who is actually trying to improve their life to steer clear of this company.

Beware of this company and service! They do not provide the services that you need. The counselors cancel and they have a hidden clause in the contract in which they will not pay you your full refund back; only 30%. Plus I have had issues on the app inputting my insurance. There’s tons of flaws within this company. This company is supposed to be here for people in need, who need mental help. And they are not doing that especially during this time. From my heart to others please do not go with this company it is not right what they are doing to people.

On the whole I'm quite positive about Cerebral. Meeting with the prescriber and case counselor has an overall positive impact on my life. In addition, it is extremely convenient being done over video messaging via Doxy or phone call. Doxy seems to be the weakest link as the givers of care have technical issues. However, phone calls are also productive when Doxy fails. I wish the medicine was more effective. However they are very flexible when it comes to sending my prescriptions to my pharmacy. **update** Rereading this, I am updated the rating to five stars. The fact that the medicine doesn't work as well as I had hoped is not the fault of Cerebral as an entity.