CerebralReviews of cerebral.com

Update: after this review, Morgan from Cerebral, reached out and issued a full refund. I appreciate that. I wish customer service was able to assist in doing this the first time I emailed them. Definitely not as easy as they make it sound. Last night I had finally had enough of feeling bad and wanted to seek help. I signed up for Cerebral thinking that I would receive a lm appointment quickly, not the case. The first appointment available was 2 weeks away. I did not utilize any service, with the exception of the questionnaire to answer how my behavior has been. When I saw there wasn’t an appointment for 2 weeks, I immediately emailed customer service to cancel and refund my $30, as their services would not benefit me. I don’t feel I can wait 2 weeks for an appointment. I was told they would do a 30% refund because and I am copying and paying this from the email they sent “ Regardless of whether or not users take advantage of the features included in their subscription, we still have to compensate our team members for being available to provide our clients with the dedicated support they deserve.”. Not one single team member helped me and therefore I don’t feel I should have to pay anything. So, BEWARE that even though they are asking for your money upfront, their services are not provided up front. Please see full email from customer service below. Charlott (Cerebral) Mar 25, 2022, 20:16 PDT Hello O*****, My name is Charlott - a Coordinator here at Cerebral. I am sorry to hear that you'd like to cancel your service at this time. I’ve gone ahead and processed your cancellation request. Please refer to our Recurring Billing Policy & Payment Terms: there’s was a link here, but google wouldn’t allow me to post / and Terms & Conditions, to better understand the terms and conditions of our subscription model. Which all our clients agree to during registration, there are no refunds granted regardless of whether any services were utilized. We’re a subscription-based service, so clients are paying for access to all our services and features. Regardless of whether or not users take advantage of the features included in their subscription, we still have to compensate our team members for being available to provide our clients with the dedicated support they deserve. So while we’re unfortunately unable to issue a full refund, we are willing to make an exception this time and have issued a partial refund of 30%. You should see the funds back in your account in about 5-7 business days. We believe mental health care is a lifelong journey for each of us, and we hope you'll reconsider continuing your journey with us in the future!

I've been with Cerebral for 6 months now on their all inclusive plan of therapy, care coordinator and medication. I've also used other telehealth programs for mental health so this is my overall opinion and experience. Pros: I've had 2 therapists. Both have been amazing and extremely helpful with helping me to manage my mental health issues. Honestly the best therapists I've ever had. I had a mental health emergency during this time that started during my time with the 1st therapist and care was continued through the remainder of the emergency with the 2nd. I don't know how I would have gotten through it without them. I've also had 2 prescribers. My 2nd one is very professional and attentive. My medications have been helpful. I wish that I could give 5 stars based on this Cons: The entire reason for the 2 stars is the experience I had with my 1st prescriber and the cerebral platform during my mental health crisis. My first prescriber was rude, inattentive and seriously lacked communication. My 1st therapist recommended taking time off of work. The prescriber is the only person that can sign FMLA paperwork. Despite checking back every week, it took her 2 months to sign the paperwork. The therapists, care coordinator, and support channels all tried contacting her for the paperwork to no avail. After the FMLA paperwork was "partially" signed, ,my time off of work was protected as a qualified medical event and should have been paid by short term disability and my job would have covered the remainder of my salary 100% after receiving the state payout letter. Unfortuneately, my prescriber refused to fill out the 1 form that would have allowed me to be paid even though the form was just asking for the same exact information from FMLA. Cerebral said that signing the form was at her discretion and recommended my primary sign it. My primary doctor wouldn't sign it because she isn't the one that took me off of work. I was off of work for 3 months, completely unpaid until work accommodations could be made. Luckily, I had savings but the last month was extremely stressful financially. Most people don't have savings like I did and that type of situation would be unimaginable when you're already having a mental health crisis. Instead of it being a totally healing experience, now that I am back at work, I am digging myself out of a hole of debt incurred from having to take the time off. My 1st prescriber left the company and never signed the 1 form that I needed Since I was under Cerebral's care for the entire ordeal and all nurse practitioners should be working under a licensed doctor, someone should have been able to sign my form. Cerebral took me off, I was under their care and this should not have happened. What should have been a 5 star platform turned into 2 stars while I had a qualified medical emergency. I've been directed to try to sue but I know they would cover their butts with the "at the prescriber's discretion" subtext. I was not expecting to have a medical emergency and had that not happened, I would have been satisfied with their services. So use this platform at your own risk

I absolutely love cerebral would definitely make referrals

This was a long road for me..at the 3rd month mark I was really frustrated that nothing was helping my panic attacks and 24hr anxiety which I've had my whole life but always used alcohol to cope. I had to go through several medications until they gave me one that I can take every few days or so or when the worst attacks happen. Wow finally ive had some days where there wasn't constant impending doom or Neverending worry. She said I might get sleepy from it but instead I can focus and get things done! I was letting myself go not caring for myself, trying so hard to be a good dad but mostly failing, the house was messy but now the anxiety is probably 40% less which is great for me. House now clean, I take kids out not worrying so much we will all be oofed in some accident or something, and the best part is I mostly can sleep through the night without such dark nightmares. I was raised to constantly worry about something bad happening: anxiety, agoraphobia , adhd , panic has been in our family for generations and these people are helping me to put a stop to it or at least making it much better - thank you!

***profit over people*** I signed up for cerebral not knowing if they would accept my insurance or not. There is no list that they provide or list you can check without subscribing to a monthly subscription. Upon completion of signing up (which includes membership and payment) you can check a list of insurance accepted to which my insurance was not. I then cancelled without using any services what so ever. Even though I didn’t use their services or even talk to a therapist. They will not issue a full refund. ***I do not recommend this business*** as it seems to prioritize profit over people who actually want to get help and can not afford to lose out on this money. If they had accepted my insurance I would have continued care as I’m sure the therapists are lovely, but after this experience I not only will not ever use their services I will not refer/recommend them to any one else. *** Terrible customer service *** This is all after emailing with customer service.

The only problem I have is trying to setup appointments on the app or website. It does not show you the availability for your therapist or provider. If I could see the availability with the shift work I do that would make it much easier.

My care counselor is one of the only things I like about Cerebral. Every month, there are always huge issues with getting my medications filled: firstly, with no notice I had to change providers and was told last minute that I would need to see the new one first before I could get a refill. Then, every month she was impossible to schedule with, which meant I needed to email customer service each month to try and set an appointment date. One month, they did not refill my daily medication, and instead filled only my "as needed" meds which I had not indicated I needed. I was then charged for the rushed additional shipping for them, even though it was not my mistake. This last refill was declined, after confirming that I wouldn't need to see my practitioner for another couple months. Again, shes impossible to schedule with, and I imagine Im going to need to pay for expedited shipping again when she does approve them. I've been left without my necessary medication month after month since I started using Cerebral. Honestly, if it wasn't so difficult to get in to see a real mental health doctor in my area, I would have quit paying the exorbitant fees to Cerebral after the first 3 months of messed up medications.

Your service is completely unreliable and unprofessional. Every month has been a fight to get my medications because your staff is unresponsive and not trustworthy. I have been ghosted many times for my appointments and I have asked weeks ago how to get off my medications which, apparently per your representatives have been unable to get ahold of any provider in your network. I cancelling your service and do not authorize you to further bill my card on file. This will serve as formal proof that I will keep in my records and if I am charged ever again, I will fully pursue you within my legal rights.