CerebralReviews of cerebral.com

Had a very base experience. Was seeking scripts due to shortage of med management-capable psych services in my area. The indicators how often you see a doctor or care counselor are grossly exaggerated. I think I saw the doctor after a couple weeks of scheduling, after the first provider was a no-show. I only spoke with a care counselor twice over several months of use. I did not feel the medications had any affect and reported my constantly worsening condition and new symptoms. I almost lost my life. I asked for referral for more emergent services and asked to cancel as I didn’t feel it was an appropriate level of care. I was immediately locked out of the app despite having more than two weeks left on my subscription, meaning I could have spoken with a provider or counselor for recommendations at least once more. Trying to utilize their No-contact customer service was hell, and they refused to cancel until I had made several requests that it be cancelled immediently instead of a scheduled date they kept setting for 1 day after I would need to pay for a new subscription. You have to cancel by email and there is no way to call anyone by phone. I reported the potential for vulnerable persons to be exploited to my state attorney office regarding both consumer protections and disability advocacy against these kinds of businesses. I hope to see pro-rated the cost of the service I was unable to use after being locked out, but the customer service is genuinely the worst. The service itself does not seem useful, since the providers are unable/unwilling to prescribe a number of medications that can be used for treatment, or are unable to find them at costs that are acceptable since they can’t operate within insurance networks. Despite providing all my information, my insurance I was told couldn’t be used and was made to use a mail order pharamacy that took two weeks to delivery 21 day supplies.

Getting to my first therapist appointment was easy. First appointment was up and running quickly. Had several take aways.

The doctor was hands down the best experience I have ever had with a doctor. She was very kind and friendly! Took the time to listen to me and was very compassionate towards me with out any judgment! I would recommend Aurora to anybody. I’m supper happy I took a chance on a online doctor because it turned out to be the best experience I’ve ever had with a doctor! Didn’t feel rushed and she listened completely to me without interrupting me. I can’t say enough or give enough praise for the Doctor!

My counselor was absolutely amazing! So welcoming and comforting and so open and driven for interaction with me felt so comfortable talking to him! Definitely recommend Cerebral,

Quick and convenient.

So happy to finally get the help I need. Appointments are available unlike many other in person appointments. I can also do this from my home which makes me more comfortable. I’m excited to have started working on my mental health. Cerebral is very easy to navigate as well. You can also change Drs or therapists anytime.

to be short and sweet- my prescriber was really nice and she had such a calm demeanor. it was really easy to talk to her

So far my experience has been excellent and I have been able to get back to a peaceful place.