Reece C.
The first, second, and third time I tried Cerebral
The first time I tried Cerebral, my therapist left the provider after our second session. This would not be an issue, if it weren't for her being the only person in my area. I expressed my concerns and Cerebral told me to wait it out as they continued to charge me for services I couldn't use. I started again a few weeks ago and my new therapist cancelled our appointments, causing me to try my third and final therapist who quit 1/2 way through our first call. I have expressed my concerns, and got nothing but an acknowledgement that I had sent in a concern. I am happy for the people who use and love this provider, but if you have never been to therapy or have concerns with attentiveness and quality of care, I would recommend to keep looking.
Response from CerebralJun 26, 2025
Hello Reece, We truly appreciate you for taking the time to express your concerns about your recent experience with your clinicians and care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you are unable to locate this email, please email us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral