Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Sondra G.
Jul 7, 2025
My therapist Madi is AMAZING
My therapist Madi is AMAZING! She makes me feel seen & heard while taking me through the work. It isn’t easy trusting a stranger when you’re at your most vulnerable AND I’m so grateful Madi came into my life & is NO longer a stranger. I’d give 5 stars but I still have work to do.
Response from CerebralJul 8, 2025
Dear Sondra, Thank you for choosing to share your positive feedback about Cerebral and your clinician! Your kind words truly encourage us to keep raising the bar. To say thank you, we would like to introduce you to our referral program. By sharing Cerebral with others, you can help them enjoy the same amazing service that you experienced. Please visit our website at https://cerebral.com/refer/ to learn more! Once again, thank you for your uplifting review. Please do not hesitate to reach out with any questions or concerns. We are here to support you! Kind regards, Customer Engagement Team, Cerebral
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Alley S.
Jul 5, 2025
Needle in a Haystack
It is unbelievably hard to find someone who will see someone with “mood disorders”. I not only found that with my therapist at Cerebral, I found someone I connected with and who gives me tools to succeed.
Response from CerebralJul 8, 2025
Hello Alley, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Ashley P.
Jul 3, 2025
Having two great people who keep me…
Having two great people who keep me levelheaded I have never had a bad experience with this place. They are quick to answer you and if you feel off or something they are there to answer.... they get 5 stars in my book
Response from CerebralJul 3, 2025
Dear Ashley, Thank you for choosing to share your positive feedback about Cerebral, and your clinicians! Your kind words motivate us to keep pushing the bar higher. To say thank you, we would like to introduce you to our referral program. You can help others enjoy the same great service that you experienced by sharing Cerebral with them. Please visit https://cerebral.com/refer/ to learn more. Once again, thank you for your uplifting review! We are here if you ever have any questions, or need support. Kind regards, Customer Engagement Team, Cerebral
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Valerie V.
Jul 2, 2025
Big improvement for me
When I first started using Cerebral they kept switching providers on me and it got a little annoying. They were all good, but I hated starting over with someone so many times. However, now I’ve had a consistent long-term provider through cerebral and she’s absolutely amazing. Overall, the platform is easy to use, you have a lot of people on your care team, and their doctors are helpful and educated.
Response from CerebralJul 2, 2025
Hello Valerie, We appreciate your positive feedback about Cerebral! While I am truly sorry to hear that your experience was not ideal to begin with, it is heartening to hear that you've had a good experience with us overall, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Kijana O J.
Jun 29, 2025
Happy with my decision
I was a bit reluctant and even uncertain about this process. My last therapeutic experience lasted 5.5 years but ended when I relocated. Finding a new therapist was extremely daunting for me but I identified someone I felt would suit my needs through Cerebral and our first session was amazing. I’m very hopeful that I’ve landed in the right place.
Response from CerebralJun 30, 2025
Dear Kijana, We’re thrilled to hear you had a great experience with Cerebral! Our team works hard to ensure every client receives exceptional care, and your encouraging feedback means a lot to us. As a thank you, we'd like to introduce our referral program—an easy way for your friends and family to enjoy the same high-quality service. For more details, visit https://cerebral.com/refer/. Thank you once again for your support. If you have any questions or need further help, please get in touch anytime. Sincerely, Customer Engagement Team, Cerebral
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Phyllis C.
Jun 28, 2025
My prescriber and my therapist have…
My prescriber and my therapist have helped me tremendously! They listen to me and what I need! I greatly recommend Cerebral!
Response from CerebralJun 30, 2025
Hi Phyllis, Thank you for your wonderful feedback regarding your experience with Cerebral. We're delighted to know our dedication to quality care resonated with you—it inspires us to maintain and exceed our standards. We also invite you to explore our referral program, which allows you to share your experience with others. Learn more here: https://cerebral.com/refer/. We appreciate your support, and if you ever need help or have questions, please reach out. We're always happy to assist! Best regards, Customer Engagement Team, Cerebral
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Glenn N.
Jun 28, 2025
Easy to use
Easy to use. Appointment availability is much better than trying to see someone through traditional means. Everyone I have dealt with is supportive and the app is super user friendly.
Response from CerebralJun 30, 2025
Dear Glenn, Thank you so much for sharing your positive experience with Cerebral! Our team is committed to delivering excellent care, and it's truly rewarding to know our efforts made a difference for you. We're grateful for your support and pleased to let you know about our referral program. If you recommend Cerebral to friends or family, they too can benefit from the care you received. You can find the details on our referral program here: https://cerebral.com/refer/. Thanks again for your kind words. Should you have any further questions or need assistance, don't hesitate to contact us. We're here for you. Kind regards, Customer Engagement Team, Cerebral
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Samantha H.
Jun 26, 2025
Thank you Cerebral
From the start, my dr has always been on my side of making me feel the best i can. We have regular appts every month and anytime i have any concerns she’ll adjust my medications to the ones i need and i greatly appreciate it. I can message her anytime which helps because this is the longest I’ve been medicated and just knowing she’s a message or a video away is one of the most valuable things. Thank you cerebral for bringing a mental health foundation online that’s covered by insurance and is so easily accessible. Thank you a thousand times over.
Response from CerebralJun 27, 2025
Hello Samantha, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with your clinician , as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/ . Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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