CerebralReviews of cerebral.com

My therapist is great! However, I wish you guys offered a bi-weekly therapy package.

Nixon is very informative. He takes you question after question so he can recommend the best solution and walks you through the effects. Cheryl is extremely patient and understanding and caring. She makes sure she follows with information so that she can provide the best answer and responds in a way that makes everyone comfortable. She asked me questions about my temperament and what happens when I feel certain ways and what I would like to do to work on them. She puts you at ease and is very friendly.

Cerebral is an amazing space to learn and grow! It gives access to quality care that really serves a need! I wish they could continue to provide the full services they have but I'm happy to have Cerebral

Our son very badly needed help and finding in-person therapy was not working well. We saw ads for Cerebral and thought that we'd give it a try. Now over $500 out with zero services received, we wish that we had investigated more carefully before having him go down this path. By the looks of reviews on this and other sites, our experience is not unique. Please stay away, unless you want to hand over your credit card to a company who will happily and persistently bill you while offering nothing in return, and then put up roadblocks to inhibit your ability to cancel. Our experience was very similar to one recently related in a viral TikTok. Our son input our credit card information before he was able to see available providers and their schedules. Like other reviewers have shared, he was shown only two options with extremely limited availability that was incompatible with his schedule. At that point, desperate for some help, he decided that this was not the avenue to pursue, so he didn't go any further through the process. Unfortunately, our son didn't read the fine print. (Who reads the fine print when, because of traumatic depression and anxiety, they are grasping for a lifeline?) The fine print essentially says that once the company has your payment information, you are enrolled. Moreover, they will charge you whether or not you utilize any of their services. Thankfully our son got help elsewhere and is doing much better now. Distracted by the all-consuming task of helping our son get healthy, it didn't occur to us to look carefully at our credit card statements to see whether there were charges from Cerebral. The company does not direct the user to a confirmation page at the culmination of signup. Nor do they send you a confirmation email. The only way to get to a receipt is to log in to their system and hunt it down via their menus. Thus, we had been charged for two months before we realized that he was still subscribed and paying for their "services." At that point we had our son initiate the cancellation process. Their website instructs as follows, "Please email ... with your request for cancellation by 9am PT one business day before your scheduled billing date to cancel your account. Our team will send a cancellation form for you to initiate the request." Our son emailed in the evening three business days prior to our scheduled billing date. They responded the following day with the cancellation form, which he promptly returned. Thus, the entire cancellation process (let alone the email) as described by their website was completed prior to 9am one business day before our billing date. The following Monday our son received an email confirming the cancellation. Thus, we assumed (how slowly we learn!) that we would not be charged for the third, or future, months. I then looked at our credit card statement for the month, and sure enough, there was the charge for the third month. Thus, not only do they make you give your payment information before you even know if their services will be as readily available to you as they advertise (many find that they are not), they are content with charging you for services that you don't use. Moreover, they make cancellation an unnecessarily onerous, multi-step process. However, the coup de grace is that even when you do succeed in "cancelling" their services before their stated cutoff, they charge you anyway. Thankfully, my credit card dispute team waived the charge for the month of services that post-date our cancellation. Now that Cerebral knows that we will dispute any further charges, I doubt that they will continue to try to charge us. But, you can believe that we'll be checking our statements carefully to be sure! They have given us zero evidence that we should trust them. This is shamefully predatory behavior. Predatory business practices should be shameful in any context. At the height of the pandemic-exacerbated mental health crisis, taking advantage of those reaching out in desperate anguish is evil. Beware!

I love the zoom interaction and the fact that I can ask my counselor anything any time! The different grounding techniques help me everyday too

I cant believe how easy and painless this service it. In hypomania I spoke with a prescriber and she worked with me listened and I pick up my meds this afternoon.

As someone who previous was on the verge of suicide and felt like I had nothing to live for. I am happy to say, that I am happy. I have learned to find myself and be more positive with simply myself. Working with Shelley and cerebral has been an absolute pleasure. Kind people who are always ready to assist you 24/7. This has been life changing for me.

I have been with cerebral for a year now and have enjoyed it so far. I only gave 4 stars as I was recently told that in October, cerebral would no longer be doing controlled substances. Now I don't know if I should stay with cerebral because of this.