CerebralReviews of cerebral.com

This service will get 5 stars once the infrastructure is better. The actual professionals talking during sessions deserve a million stars, but there are definitely some bugs and glitches in the app and website which have cause errors in receiving prescriptions or appointments. I can’t quite give a perfect score yet, but hopefully soon.

Went looking for a therapist and got a drug dealer instead.🤣 Granted it was a mistake and a bit comical but felt like a big "F your feelings and take these drugs."😮‍💨 No thanks. Once I get an actual therapist I'm sure my opinion will change. 😁

So the first week was a bit rocky making an appointment with my prescriber, it seemed I was missing calls even tho my phone never rang. The coordinator did help me reschedule but with my anxiety it did throw me off. Today was my first appointment with my therapist Erin. She made me feel very comfortable and reassured me through the conversation. 5 stars for Erin.

I have been to a few psychiatrists and therapists and never really found my fit. It seemed like they were always missing something; whether that was the ability to hear me and my concerns clearly or I just felt like our personalities weren’t clicking. With Cerebral, I found that my Provider and Care Team have helped me so much more than anyone I have seen in-person. The fact that I can message them anytime if I have a concern with treatment, medication, etc. is amazing. BONUS - I have found that with Cerebral, I can make appointments within a week or less, whereas in-person therapists and psychiatrists are booked months out usually.

I had a wonderful session via Cerebral. The platform is easy and the professionals are excellent at what they do. I am looking forward to this helpful journey.

Having anxiety, making doctor appointments and going to them is so draining both mentally and physically. Cerebral makes it super easy. My experience so far has been amazing.

My experience with Cerebral has been an absolute joy. The care counselor is amazing and attentive, it was easy getting my prescription filled through the prescriber who was also a pleaseaure to work with and when I had a slight issue the customer care team took great care of me with wonderful service. I feel taken care of!

First of all, I have an MA in Clinical Mental Health and have also lived with a mental illness for over 15 years. I know what I am talking about and am not some red-flag patient or drug-seeker who complains about everything. At first I thought Cerebral would be an a godsend after years of PAs and CRNPs running through different combinations of the same meds unsuccessfully for TRD in a large health system that had tons of red tape and overwhelmed providers with poor training who frequently quit. I had high hopes after my initial meetings with Cerebral. Now, about 6 months in, I am so fed up that I needed to post a review, because Cerebral makes good provision of care IMPOSSIBLE. I got set up with an awesome provider on the other side of the country who has been totally revamping my med regimen. She's wonderful and an MD, and the only reason I now stay. That's where the good ends. You get NO ACCESS TO RECORDS at all, not even when your last appointment was or visit summaries. If you need something like paperwork, rescheduling, testing, work letters, etc you HAVE to go through Cerebral's people- and you will get no responses for days or weeks, if you EVER get a response at all. For example, my provider repeatedly requested ADHD testing; they never sent it (in hindsight, probably because they no longer allow prescribing of most ADHD meds and didn't want to lose a customer by getting a diagnosis.) We later had to request a medical letter for work b/c of severe discontinuation syndrome while weaning off a long-time SNRI. It took several weeks and multiple contacts from my doc for them to send me the letter. (When they did send it, it had huge Cerebral letterhead with "Psychiatry Department" in big letters, so I couldn't even use it- I didn't want to get fired, but I also didn't want to be stigmatized at my job when the office manager was my direct supervisor. I ended up quitting my job instead.) My provider had to give me her personal cell phone early on, because whenever we needed something it would take so long (and sometimes never happen at all, despite multiple requests.) My "Care Counselor" changed multiple times and finally I just stopped even trying (I can't imagine how bad trying to get full therapy is). They were useless anyway; just gave you pre-packaged advice you could get from Google. And finally, they recently "updated" a bunch of policies regarding 1) what meds can be prescribed and 2) how clients will be charged and for what. I fought for a week to get a cancellation fee taken off when I accidentally clicked on an appointment for the wrong month and it was only two hours away (ie, meant to hit June 20th at 2pm, accidentally tapped on May 20th at 2pm, and it was currently May 20th at 12pm.) I cancelled it immediately after making it when I realized my mistake- literally two minutes later- and they still charged me $29 and would NOT take it off, even after I escalated the complaint. Oh, and if you try to complain or get an issue resolved, however cordially, they will send you bot-generated policy quotes repeatedly without even reading your email. (They sent me the same automated copy-paste email reply 3 times that did not address my actual issue, proving they had not read the email- OOPS, fake customer service exposed!) Also, your provider will be very limited in what they can do for you. I am being weaned off of a long-time antidepressant and am experiencing debilitating discontinuation syndrome. My doctor flat out told me that what I really need is temporary benzos, but she can't prescribe them because of Cerebral's new rules. I've never had an addiction or misused meds or even been on benzos before, but I can't have them because of a blanket policy. So as soon as I get stable again on the new meds, I am OUT, because even the best provider is made useless by Cerebral's overbearing policies. Your doctor will not be able to treat you the way they should; Cerebral will bill you for an accidental tap of the finger even when no one's time was used, no one lost an appointment slot, no one even knew any appointment had been made, and said appointment only existed for about 30 seconds! They will not give you paperwork you need, and if you try to complain about any of it, they will have a bot with a fake human name quote policy at your repeatedly without even reading your email before finally saying "you agreed to be charged the cancellation fee when you canceled" (I had to, or I couldn't cancel it.) In summary, Cerebral: 1) Gets you in the door with great providers. 2) Cripples those providers and does not allow them to provide the best care. 3.) Does not provide any customer service or record-keeping, 4.) Tries to fake you out and make you go away by using bot generated customer service emails. 5.) Uses policy as an excuse for nickel-and-diming you instead of common sense.