CerebralReviews of cerebral.com

Sabre was extremely nice and understanding of everything I told her I’ve been through even though that was only the tip of the iceberg. I’m really happy I went through with this

This company is a joke. Not the providers and counselors, they were lovely and very helpful. The customer service is absolutely abhorrent. I’ve been trying to reach someone who can answer my questions for two months, no one can help, when I do speak with someone they have zero ability/authority to help me. I asked to speak with someone higher up when the CS associate said they couldn’t help and was informed anyone above their level doesn’t have a direct line. They have to message them and they only responded to customer service. My emails and calls were left unanswered and if answered, I got blowoff responses. They claimed they couldn’t run my card to process payment in the app because sometimes it acts up. I called to pay and they can’t accept a payment over the phone. No one helped. I then cancelled my account and guess what… they were magically able to charge my card through the app! Because of this, I didn’t the medication on my plan and no one even bothered to discuss this with me. This company should be out out of business. A mental health app? Nope. Just a great cause of anxiety.

My prescriber was a wonderful introduction to this process and I'm glad I chose Cerebral. They also educate you on your own personal issue and how to cope better. I feel safe with Cerebral

So Issue #1: I was told that I would get an appointment explicitly with a prescriber. I was asked to choose options from a list of meds that included included Adderall. Then l was charged a fee up front and after that I was told (at the start of my appointment) that it was against policy to fill Adderall. Not a single flag or warning whatsoever when I chose Adderall from a list of meds. This is unethical and deceptive at best. THEN the real problems began. In order to get my subscription canceled I could not do so anywhere on my account online... I had to search before finding out I had to email asking specifically. Then I get an email saying I had to fill something out (yet another road block) and then get a message saying it would be several days. A week later nothing has been processed and I was still listed as due to be charged $325 in June for a continued subscription. So... here I am having filled it out again and sent more letters forwarding and documenting the details for my bank. Very likely if I don't hear from them I will have to cancel my credit cards to prevent the charge and get new ones over this mess. So yeah... deceptive, unethical business tactics followed by what is looking to be outright fraud.

amazing work! i’m glad i finally got the psychiatrist help i’ve needed for so long. i felt very welcomed & understood & taken care of

She showed compassion when I talked about a loss I had experienced. She was very honest and very helpful with everything. I’m so glad I chose her as my prescriber. I feel confident in this.

The physician and counselor have been fantastic. I started cerebral at a very very low point, with a very heavy feeling. After a few sessions and the correct medication adjustments, I feel like a completely different person. Someone that I haven’t been able to bring out in a very long time. Thank you cerebral

My care team and prescriber are both amazing. They communicate well with me, fix any minor issues that arise, and provide support that has helped me start to overcome my hurdles with ease. It’s always a plus that the scheduling is so convenient and transparent.