sorrowsmiles
The therapist I had was amazing but the…
The therapist I had was amazing but the company dropped me as soon as they found out I had Medicaid. Even though I was paying out of pocket! (And the only reason they found out is bc I checked to see if the monthly fees would be covered by my insurance! What a mistake!) When’s the next class action suit against them so they can count me IN. Of course they post a kind reply here and ask me to email them. Basically there’s nothing they can do BUT I bet they won’t refund my monthly fees since I had Medicaid THE ENTIRE TIME I WAS SIGNED UP WITH THEM. So no, the situation was NOT resolved and I WILL be participating in the next class action suit against them. DO NOT REPLY or ask me for anymore info, Cerebral, unless you’re replying to say my refund is being processed.
Response from CerebralAug 12, 2025
Hello, Thank you for taking the time to update your rating. We appreciate your kind words about your therapist and apologize for the frustration regarding coverage policies. While we respect your request not to be contacted further, we wanted to assure you that your feedback has been shared with our leadership team as we work to improve our overall patient experience. If you decide you would like to follow up regarding your concerns, you may reach out to us at [email protected]. We look forward to the opportunity to assist you further. Kind regards, Customer Engagement Team, Cerebral