Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Elizabeth L.
Aug 26, 2025
I am treated like a person to my…
I am treated like a person to my clinician that has mental illnesses. I’m not treated/defined as a diagnoses of mental health illnesses. If I need help, the support staff has always answered my questions and never make me feel like my requests are dumb. It is super easy and painless to make an emergency meeting with the clinician.
Response from CerebralAug 27, 2025
Dear Elizabeth, Thank you for sharing your positive feedback about Cerebral, and your clinician! We're encouraged to hear that you had such a good experience with us, as our team consistently strives to provide high-quality care and service. Please reach out if you ever have any questions or concerns. We're here to support you! Best regards, Customer Engagement Team, Cerebral
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Richard P.
Aug 26, 2025
Excellent Service
I was able to schedule an appointment with a psychiatrist within 24 hours. She was very professional, knowledgeable, and able to answer all of my questions. They also accept most insurance plans. This is an excellent service.
Response from CerebralAug 26, 2025
Dear Richard, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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J L.
Aug 24, 2025
Long Time User
When I began with Cerebral, I had the most wonderful therapist. She helped me through some difficult times. Unfortunately, Cerebral did a mass layoff, and she was a part of that. I had to work through a few to find my next right match, and I have. I look forward to my sessions and am grateful for this service, as my schedule is crazy busy, it’s nice to be able to book around my life.
Response from CerebralAug 25, 2025
Hello J Lewis, We appreciate your positive feedback about Cerebral, and your clinicians! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Anderson T.
Aug 24, 2025
user friendly app, good experience
The app is easy to navigate and set up calls with your provider. I opted for medication only due to my specific needs, and my prescriber listened with intent and helped me navigate to the correct prescription and dosage. Even when things became difficult for me in my personal life and I would forget to set up a monthly call, I would get an email saying that it was completed for me. Things like this helped me stay on track with my medication and update my provider with information on how I’m doing.
Response from CerebralAug 25, 2025
Dear Anderson, Thank you for taking the time to share your positive feedback about Cerebral! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please do not hesitate to reach out. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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Susie M.
Aug 23, 2025
Great!
I have been using cerebal for about 2 years now and I absolutely love my therapist! I also love how easy it is to change therapists and Nurse Practitioners.
Response from CerebralAug 25, 2025
Hello Susie, We appreciate your positive feedback about Cerebral, and your clinicians! It's heartening to hear that you had a great experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Anonymous
Aug 22, 2025
When things go wrong
When things go wrong with Cerebral, they really fall off the rails. It took over a month just to get approved, and when I had issues with the app, customer support wasn’t able to resolve them. I was repeatedly told they’d help, but nothing was fixed. Because of the app problems, I had two very awkward experiences with the prescriber and therapist I was randomly assigned. One even asked extremely uncomfortable questions in a first session, which was not appropriate for someone I’d never met. When I raised these concerns with customer service, I was bombarded with repetitive messages from multiple reps, along with constant automated follow-up surveys. It felt overwhelming rather than supportive. I’m giving Cerebral one more chance, but so far the experience has been frustrating and disappointing. I’m really hoping this time around things can be different. Mental health care is some of the most difficult to reach for when you need it. I think the app could be wonderful if they could sort out some of the issues that I experienced so no one else has to.
Response from CerebralAug 25, 2025
Hello, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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lee B.
Aug 20, 2025
They can't prescribe stimulants
They can't prescribe stimulants and they hide that fact deep in their fine print so that you pay them and they can refuse to refund you and take your money. They got in trouble with the DEA and the DOJ So now they can only prescribe antidepressants which are not great for ADHD. Don't waste your time or money with these crooks
Response from CerebralAug 21, 2025
Hello Lee, Thank you for sharing your concerns about your medication. We sincerely empathize with your situation. You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications that may offer similar relief. If you have any additional questions or concerns, please reach out to us at [email protected]. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
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Amber J.
Aug 20, 2025
I’ve just found Cerebral and am so…
I’ve just found Cerebral and am so thankful I did. My clinician was knowledgeable, listened, and most importantly, she was kind.
Response from CerebralAug 20, 2025
Hello Amber, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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