Calico J.
Zero* Stars
Wish I could give this service a 0 star, I was wary about it due to Reddit reviews and their lawsuit history. I was shocked at how few questions I was asked by my provider before being prescribed double the recommended starting dose of a psych med with the possibility of serious side effects if not titrated slowly. (Standard 25 - 50 - 75 - 100mg increasing every 2 weeks) While I was prescribed 50 mg and told to increase to 100 at the end of week one. On top of that, the service is quoted at $180 per 3 month period with a check in with your provider. What they do not add is that your “doctor” can schedule additional check ins seemingly whenever they choose. Each of these additional sessions will result in an $80 charge, if you’d like to cancel the check in it will be a $50 cancellation fee. So $180 per 3 months quickly can become upwards of $180 a month. I cannot warn against this service enough
Response from CerebralAug 4, 2025
Dear Calico Jacke, Thank you for bringing this to our attention. We sincerely apologize for the billing issues you encountered and we thank you for also sharing your concerns about your medication. We empathize with your concerns and understand the importance of getting a medication that is right for you. Please look out for an email from our Client Engagement Team directly for further support. If you are unable to locate the email, please contact us at [email protected] to provide more information so our dedicated team can work to resolve this matter as quickly as possible. We also wanted to explain that if a session is rescheduled or cancelled at least 24 hours before the scheduled session, there is no added fee! More information on Cerebral’s current plan offerings can be located on our website at https://cerebral.com/. Your satisfaction is our priority, and we appreciate your patience as we address this issue. Warm regards, Customer Engagement Team, Cerebral