Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Letitia
Sep 3, 2025
Virtual therapy has been life-changing
Virtual therapy has been so much more comfortable and convenient than in-person therapy ever was. I can stay in the comfort of my own space, on my own time, and still have access to an excellent therapist. The flexibility of virtual therapy, combined with how easily they work with my insurance, has been a huge factor in allowing me to start and to keep up with it. It has made a very noticeable difference in my mental health and well-being, and my therapist was an incredible match. I was very resistant to therapy at first, even knowing that it would be beneficial, but have come to look forward to our sessions and to appreciate the clarity and assistance my therapist provides. I'm so grateful I decided to give it a try and have never regretted it!
Response from CerebralSep 3, 2025
Dear Letitia, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Kind regards, Customer Engagement Team, Cerebral
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Lizzi H.
Sep 2, 2025
Medication services.
Cerebral was recommended to me by a nurse who did my intake appt at my local counseling office. I dont drive due to anxiety so getting to appointments are always a struggle and with cerebral im able to get my medication shipped straight to my door. My mental health has definitely been a lot better since restarting medication and I'm looking forward to getting over this driving anxiety so I can actually start living. Many many thanks to cerebral. Did I mention using my insurance through them a 3 month supply is less than $20?
Response from CerebralSep 2, 2025
Hello Lizzi, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Jasmine
Sep 1, 2025
Easy to get my medication refilled
Easy to get my medication refilled. NP was a good listener.
Response from CerebralSep 2, 2025
Dear Jasmine, Thank you for choosing to share your positive feedback about Cerebral! Our team consistently strives to provide high-quality care and service, so it is encouraging to hear about your experience! Please do not hesitate to reach out if you need further assistance or have any questions. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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Eileen
Aug 29, 2025
My First Session with Cerebral
I had my first session yesterday. I was completely understood. My Dr. Listened to everything i had to say. Since I was on medication already, I was able to get refills. I will have another session in 30 days. I recommend this site to anyone that feels they need help.
Response from CerebralSep 2, 2025
Hello Eileen, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Monic H.
Aug 28, 2025
This company is a scam
This company is a scam. Recurring charges without proper authorizations and no live agent available. No insurance invoices provided to show proof of payment.
Response from CerebralAug 28, 2025
Hello Monic, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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brett_lift_
Aug 27, 2025
My experience has been fantastic thanks…
My experience has been fantastic thanks to a prescribing physician who listens and is very responsive when I have medication questions. The real 5 star benefit has been my counselor Lauren. She has gone above and beyond to see what others might miss. She is blunt and to the point without being mean, which I am a huge fan of. I cannot say enough good about my interactions with Cerebral.
Response from CerebralAug 28, 2025
Dear Brett, Thank you for taking the time to share your positive feedback about Cerebral! It's encouraging to hear that you had a fantastic experience with us, as our team consistently strives to provide high-quality care and service. Please do not hesitate to reach out if you need further assistance or have any questions. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
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Caleb W.
Aug 27, 2025
Garbage company
Garbage company, made by vultures to prey on those looking for help. Terrible communication, hidden fees, and a reply rate that makes sending mail by post seem efficient.
Response from CerebralAug 28, 2025
Hello Caleb, Thank you for taking the time to express your concerns about your recent experience. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you have trouble locating our email, please reach out to us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral
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Mike Dubose The D.
Aug 27, 2025
Elizabeth is a great therapist
Elizabeth is a great therapist. She listens, has good feedback and gives me effective means to help me heal from my trauma.
Response from CerebralAug 28, 2025
Hello Mike, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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