Sunny
Great follow-up and swarm to address my…
Great follow-up and swarm to address my needs. I just had to be patient and trust their systems and they got back to me in real time.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Sunny
Great follow-up and swarm to address my needs. I just had to be patient and trust their systems and they got back to me in real time.
Marquina W.
I have been suffering with anxiety and depression for years. I honestly therapy once before coming to cerebral and I felt like I got nothing out of it. Between my prescriber and care counselor I have been doing great I’m so grateful for this program. I finally feel like I have a handle on my mental health and I’m getting better. I recommend Victoria for your care counselor she is so amazing. She always help me understand what I’m feeling and how to cope with those feelings.
Lin
So I started out with Dr. Nwamaka Oneyeogo through an emergency state. I spoke with her around 9:30-10pm EST, and she had sent medications through to my pharm that same night and I had them early the next morning. I saw her every month after and most were good, but there were the occasional times I had a meltdown on the phone with her and she worked with me straight through it. I’m sorry to hear she left, I wish her the best, but I also like my new dr cara s as well. I’ve spoken with her twice so far, she’s very understanding with me as well and is still helping me with my panic/anxiety issues. Dr. Nwamaka Oneyeogo Pulled me out of a bad Depression/suicidal state and helped keep me on track, and Dr. Sottile is helping me with my panic attacks/anxiety.
Vanessa
The mental health clinicians are great! Everything else sucks! I’ve requested information to file out of network claims with my insurance for a month now and I have gotten no help! It’s infuriating! I get the run around instead of an email with the information needed. I’ve literally sent them a letter from my insurance just to be ignored. It’s like they want to screw me over financially!
Response from CerebralJul 14, 2022
Thank you for taking the time to share your feedback. We appreciate feedback like yours as it allows us to improve the Cerebral experience for all who use it. We are so sorry to hear that you faced these difficulties and sincerely apologize for any inconvenience you may have met. If you are needing support, please don't hesitate to connect with us by emailing [email protected].
Samantha P.
I had a fantastic therapist, but suddenly she was unavailable and I was charged my subscription fee without being able to make an appointment. When I went to customer service to ask for a refund and to have my account put on hold until I could get my therapist back, they said it was a subscription service, so I could not have a refund. They said would however help me find a new therapist, which was not what I asked for at all. I cancelled and I will be looking into joining better help which is more affordable and hopefully better at customer service.
Response from CerebralJul 14, 2022
Thank you for sharing your experience with us, Samantha. We're sorry to learn that your Cerebral journey has been less than satisfactory. We would like to look into this issue further to see how we can turn your experience around. Please feel free to email [email protected] so that we can connect.
Casey M.
Fraud. They will keep you on a recurring subscription forever.
Response from CerebralJul 14, 2022
Thank you for taking the time to share your feedback with us, Casey. We are sorry to hear that you have had a negative experience with Cerebral. We would appreciate learning more about your experience so we can address any issues you have faced. Please feel free to connect with us further by emailing [email protected].
Linz
Better than I expected. It feels good to know that I made the right choice with Cerebral. For those of you who are hesitating, don’t think for long. You can feel a difference Today if you give it a chance. I did.
Janelle M.
I have always had a hard time calling to make appointments, remembering them, and going to them. Cerebral allows me to do all of this on my phone. Most of the communication is simple text messages. My anxiety is greatly reduced and I can now get the help I need in a consistent manner.