Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

5,239 approved reviews, newest moderated first

Tanisha C.
Oct 17, 2025
Therapists provide the care, Cerebral provides a service that connects patients with that care
Cerebral does not provide the quality online counseling. The therapists do. Cerebral makes it hard to continously get that care because their goals don't fully align with the therapists who provide the excellent care. Thanks to policy changes, I have to either leave Cerebral to follow the care of my therapist, or switch therapists. Both have proven to be a bit traumatic and unnecessary. Also the communication directly from Cerebral is lacking empathy and basic customer care protocol.
Response from CerebralOct 17, 2025
Hello Tanisha, Thank you for taking the time to express your concerns about your recent experience with Cerebral. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral
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Elina W.
Oct 13, 2025
I don’t agree with all of their…
I don’t agree with all of their policies, but they’ve consistently done right by me when I reach out to them or have issues. My therapist Valentina is also a literal lifesaver, couldn’t have asked for a better experience than I have with her. If you’re looking for a fairly affordable option for medication, therapy, or both, Cerebral is a great company to go with. Thanks Cerebral!
Response from CerebralOct 14, 2025
Hello Elina, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Tracey
Oct 13, 2025
There's no Shame in my Mental Health…
There's no Shame in my Mental Health Game! I was a mental wreck, during the pandemic dealing with anxiety as well as other concerns I finally had to give into the stigma... I needed Mental Aid and Assistance. I didn't want anyone to know.. My very first time reaching out to Cerebral I felt a warmth, a calmness that I am not alone and that they are here to help n they've Done Just THAT! The staff is AMAZINGLY PATIENT. I've been a patient of Megan Kenny for several years... She has not skipped a beat every appointment every conversation.. at one point I'd said Forget,.. I can't do this... after several months of absence.. I came back and she was right there ready to get me back on Track.. I have love for My Care Team.. We're Family Now I have and will continue to share and spread the word about Cerebral with family friends.... Happier Days Are Ahead
Response from CerebralOct 14, 2025
Dear Tracey, Thank you for choosing to take the time to share your positive feedback about Cerebral, and your clinician! Your kind words motivate us to keep pushing the bar higher. We're always here to support you with any questions or concerns you may have, so please do not hesitate to reach out! Kind regards, Customer Engagement Team, Cerebral
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Arkadiy R.
Oct 8, 2025
Good service with quick and efficient…
Good service with quick and efficient booking
Response from CerebralOct 9, 2025
Hi Arkadiy, Thank you for choosing to share your positive feedback about Cerebral! We're encouraged to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Please do not hesitate to reach out if you have any questions or concerns. We're here to support you! Best regards, Customer Engagement Team, Cerebral
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Corinne N.
Oct 8, 2025
Anna was fantastic-I was in the comfort…
Anna was fantastic-I was in the comfort of my home, I love the zoom call experience it really worked for me!
Response from CerebralOct 8, 2025
Hello Corinne, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Lehua A.
Oct 6, 2025
Doctor is great
Doctor is great! Dr listened to my concerns and assessed. I was happy with the outcome and excited to get better.
Response from CerebralOct 7, 2025
Dear Lehua, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Samantha Y.
Oct 6, 2025
On my first visit my provider listened…
On my first visit my provider listened to my concerns and worked with me to find a treatment that would work. She was kind and knowledgeable. The process was so easy. I was able to pick up my meds from a local pharmacy the same day.
Response from CerebralOct 6, 2025
Hello Samantha, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
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Brody T.
Oct 6, 2025
Changed my life
It was going to take almost 18 months to get a psychiatrist appointment in Chicago under my insurance and when I found Cerebral, not only did I get the correct diagnosis, I’ve had an amazing support team through the experience, my meds are always on-time, it’s so easy to use. It’s honestly changed my life. I’ve been using them for 4 years now.
Response from CerebralOct 6, 2025
Dear Brody, Thank you for choosing to share your positive feedback about Cerebral! We are greatly encouraged to hear about your experience with us, as our team consistently strives to provide high-quality care and service. Please do not hesitate to reach out if you ever have any questions, or if you need support. We're here to help! Kind regards, Customer Engagement Team, Cerebral
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