John Utah M.
I love Cerebral!
I love Cerebral. I have needed this outlet in my life for some time but due to a 365 day a year travel schedule, traditional therapy is simply not an option for me. It is amazing to be able to work on me again!

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
John Utah M.
I love Cerebral. I have needed this outlet in my life for some time but due to a 365 day a year travel schedule, traditional therapy is simply not an option for me. It is amazing to be able to work on me again!
Eden T.
DO NOT TRUST THIS company with your financial information. They have been taking money out of my account for 7 months and ive never recieved any service or product from them. On the phone theyve told me they would take care of it and of course, didnt. Im constantly online and on the phone with my bank to deal with them. Its so miserable. Stay away!!!!
Response from CerebralOct 4, 2022
Thank you for taking the time to share your experience. We sincerely apologize for any confusion in our pricing structure and any difficulties you faced in utilizing our services. We would like the opportunity to make things right. Please reach out to us at [email protected] directly. We look forward to assisting you.
AT
I would give a 0 if I could. This service harmed my mental health rather than help it. The only consistency in the app is taking people’s monthly payments. This is a cooperation taking advantage of vulnerable people who are looking for mental health help. Some food for thought: capitalizing off of people’s vulnerabilities on a mental health app might make their mental health worse. Do not sell a service that you cannot provide. There are never follow up appointments available within the needed timeframe to align with life-altering medication changes; and beyond that, never any counselor care appointments available when they should be provided monthly. Horrific customer service- no calls back, no follow ups, lack of ACTUAL help, overall sense that staff does not care, no help with appointment availability, constantly switching counselors and drs, etc. I hope this app gets shut down ASAP.
Response from CerebralOct 4, 2022
Thank you for taking the time to share this experience and feedback with us. We are sorry to hear that you were disappointed with the service. We would like to take some time to look into this situation further and see if there is anything we can do to help. Please feel free to reach out to us at [email protected] directly for further assistance. We look forward to speaking with you soon.
Jonathan R.
My Prescriber on the webiste has been super helpful. Everything is online and super efficient. My medication gets sent to my local pharmacy the same day! I'm so glad this company exists.
Jeanette C.
My Counselor was Kind..Intelligent and helped Provide Tools in my Deepest, Darkest Depression. I will Forever Feel Grateful for her Compassion...
AL M.
she took great care of me
Natasya H.
When I first signed up they charged me $41 per month. I added my insurance because they quoted me that I would be paying less than this price. Only after I cancelled my services with them, 6 months later I received a bill for $142 for a visit because I attached my insurance and this was after they charged my insurance $477 for the exact same service I received before I entered my insurance information. One big scam
Response from CerebralOct 4, 2022
Thank you for sharing, Natasya. We appreciate you taking the time to provide feedback. We are sorry to hear that you may have faced some difficulties with our billing services. We would like to work to make this situation right. If there is anything we can do to help, please don't hesitate to reach out to us at [email protected] directly for further assistance. We hope to hear from you soon.
customer
I talked with Stephanie and she was incredibly thoughtful, knowledgeable, kind and thorough.