CerebralReviews of cerebral.com

It was easy to register for and both my therapist aand clinician are great people to work with!

I have no health insurance temporarily and was looking for an affordable option for treating my bipolar disorder. They advertise that they treat bipolar, but after you pay for the service, they tell you you are too much of a liability for the company and refuse to treat you. Also, they never respond to messages and I had to email support every time to ever get a response. Very, very disappointed. Also, the doctor had prescribed me Depakote, which you can NOT quit cold turkey, but left me with no instructions on how to wean off it or a prescription.

Just started my new journey of mental health. Cerebral makes it effortless and easy. So far So Good.

Dear Cerebral, Less than a year ago, When I found you, I thought you were an answer to my prayers. As a person with severe anxiety you provided counseling and medication management at the click of a finger. Easy access and flexible schedules which are all benefits to someone with crippling anxiety. I found a compassionate counselor who is a ray of light in my life. She has helped me through monumental accomplishments in my mental health journey. I cried upon the news I would be losing her. A prescriber who is so supportive and understanding. Flexible with all aspects of life. Now, cerebral, you’ve ripped all of this out from under me. All progress I’ve made seems to be crumbling before me. Ripped out from under me. You provide an important, integral aspect to peoples lives. This service is important and needed. Care counseling and medication management is essential to our lives. You are removing that access to mental healthcare in an affordable way. I cannot afford $325 a month, $260 a month for an alternate plan. I was never given an updated pricing scheduling as requested from support. There are humans involved here. Ones with complex mental health and emotional needs. You were an answer to so many prayers. Mental health should not be this difficult. We should not have to battle this hard, in under a year, to have needs met. We came to you in confidence.

For the price here you can’t beat it! Taking care of your mental health is worth every penny. The doctor Kathleen is such a good doctor that listens, cares and reassures you that everything is going to be okay.

Terrible customer service! COMPLETE SCAM!! I signed up for their promotional $99 and was forced to schedule an appointment before I could check if my insurance was accepted. It wasn't, and I reached out and asked to cancel and refund my account after an hour of being signed up for the service. Customer service reached back out and told be to cancel it myself, and when I reached back out to reinquire about a refund I heard nothing back for 4 days. I then called their customer service and was promptly told that since I setup an appointment, like I was forced to through the app, that I agreed to their terms and no refund would be issued. I asked to speak with a manager but the woman told me that they only speak via email and that a request to speak to one will take an additional 2 days. This company cares nothing about their actual clients and is only in it for the money. Trust me there are better services out there for mental health services. Please don't make my mistake. I was signed up for the service for less than 2 hours and didn't even attend an appointment yet. Don't fall for their scam! I'm now out $100.

I was able to connect with my provider right away. Received much needed medical prescriptions for my insomnia. Thanks.

I was helping a friend manage their account... the account went on pause for 6 months because of inactivity. We left the account up because we weren't sure of the path forward. Given enough time, we forgot about the paused account. Then after 6 months it charged the credit card (which they had the right to do based on the pause period). I immediately asked them to refund the charge and cancel the account. First, they told me I had to cancel the account before they could address refund requests. I did so right away. After that, they told me the account was not eligible for a refund and that it was against company policy. I protested, but to no avail. In the end, the card was charged $325 and we didn't even have a month of services to use for the charge.