Christopher H.
What a nightmare
I notified them a week ago I would need a refill on my medications. I've run out and it seems like I'm the only one that cares. I've asked my "care team" repeatedly and the answer is they can't get in touch with a prescriber...You are telling me a company this big only has one prescriber? There's not a contingency plan in place if a prescriber quits or goes on vacation? Having a service you pay for just take a "whatever" attitude about my mental health is beyond bad customer service. It's approaching unethical.
Response from CerebralNov 2, 2022
We're sincerely sorry to learn about your concern regarding your medication. We want to make sure you and your care team are on the same page. Please feel free to contact us at [email protected] for more direct assistance. We would like to do what we can to help mend this situation. Kind regards, Cerebral Team



