CerebralReviews of cerebral.com

I was extremely spectacle about going to therapy let alone online therapy. It turns out this was one of the best decisions I made. I’ve been struggling with my mental health especially since postpartum, being able to just talk to someone without someone judging me or giving horrific advice. I feel like I can finally breathe again. One of the first people I talked to was Prescriber Theophilus Sangodele, he was absolutely amazing. He understood my needs and worries. He even was able to reassure me that I can continue to breastfeed and medication can wait. Most prescribers would try to shove medication down your throat whether it negatively affects you or your baby. He was just the best.

Using cerebral was a horrible experience. If I could give less than 1 star I would. My issues started at the very beginning trying to sign up for cerebral. Their system wouldn’t let me put in my insurance card and it took us calling the help line and multiple people to even be able to put our card in. Then when I was prescribed my first meds, the prescriber didn’t put them in correctly so I didn’t have them for almost two weeks and when they did arrive it was the wrong dosage. And every single month I had some problem with my meds. Either they were running out and I couldn’t get a hold of my prescriber to get them refilled (which happened more than once) or the wrong meds were renewed or my prescriber changed and there was almost no communication done with me to let me know of the problems. Multiple times my meds weren’t prescribed because we “owed” fifty cents or less and when asked about it I was told that the cerebral systems couldn’t process that small of an amount. I had a therapist that was consistently late to our meetings. I was ignored by my care coordinator multiple times and there was just no communication whatsoever. After the first insurance debacle Cerebral never billed our insurance. When confronted about it they said that my insurance did not cover the services but we made sure before we started that our insurance did cover everything. When asked about it cerebral said that they would look into it but never once tried to bill our insurance. Cerebral only cares about getting as much money for your as they can. I will never in my life recommend cerebral to anyone. They are a greedy corporation and I felt worse after getting out of cerebral than I did when I went in.

Convenient care at home. Kind care team all around.

They keep switching my provider and there is very little consistency between providers. I feel like they tout the 85 dollars - monthly fee for the plan I'm on, which *could* be great but honestly, its just a glorified pharmacy. I'm basically paying to get meds with no genuine vested interest in me or any of my experiences being pleasant or useful.

They put in fine print when you sign their terms and agreements, they will charge you 200 with no warning. Beware they don't care, literally told me to figure it out. Go to a primary care Dr. Don't mess with this online stuff

I’ve been using Cerebral for a little bit over a month and I’ve been very happy with the customer service as well as my care provider. I feel like my concerns were heard and addressed and followup messages were responded to promptly. My care provider Chelsea is absolutely awesome, she listened to everything I had to say, presented an array of options, and talked about them at length with me. I did not feel rushed at all and I appreciated her taking the time to really discuss all the options and figure out the best plan for me.

Today was only my second session with my therapist. I've seen therapist is the past and didn't hardly talk. I felt as if they were being judgemental. I love my therapist. She listens and understands why I am experiencing the issues I am. She has given me "homework" if you will. Giving me several different ways to try because everyone is different and the same things do not work for everyone. She is very good about explaining what our next session will evolve and how we will work in things learned from the one before. She speaks to me in a way I can understand. In the past my therapist talked to me as if I were a therapist. Leaving me more confused than ever. I also believe it's very important for people to understand that it's completely okay to have any number of mental health issues. My therapist is great at reminding me that there's many different ways to tackle the issues and if this doesn't work then we will try another way. She makes sure I understand that everyone cannot use the same techniques and it befit them. I actually enjoy our sessions. I look forward to them. I have learned a great deal in one 2 session. I hope you have the same great experience I am.

Cerebral is a really great service. It’s really easy to schedule appointments for therapy and medication. Anytime I have a question it is answered within 24 hours and often times sooner. I would recommend this service to everyone. I believe the traditional mental health care services are very lacking in our country. I have had multiple bad experiences with traditional mental health services. However, Cerebral is amazing. Cerebral is the best decision anyone can make regarding their mental health.