Byrna TechnologiesByrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Excellent
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407 approved reviews, newest moderated first
William N. G.
Besides providing excellent products, my recent customer service experience was "non-pareil", without equal! The representative was courteous and expressed a personal interest in resolving my minor issue! She answered my questions satisfactorily and, the next day, sent a personal note to inquire if I had any other concerns! I was impressed with her polite follow-up and demeanor which is so rare in today's society!
Nathan T.
Rachel helped me resolve an order issue that was shipped to a wrong address. I am not sure if I made a mistake or why that happened but the reason was never questioned. The address was corrected and I received my order.
.Denise C.
Excellent, prompt, courteous assistance placing my order. Very good people skills. A pleasure joining Byrna Technology. Looking forward to the future, knowing I'm not defenseless..Thank You Maria & Rachel..Kudos, well done!!
Philip M.
Kayla provided EXCELLENT Customer servive and took care of all my issues in a few minutes. I would HIGHLY recommend Bryna to any potential customer. Thank you again! God Bless.
Jason B.
BYRNA has the best products and customer service I've ever dealt with have been dealing with them for a few years now I got a few of their pistols and even when I'm hot under the collar about when one of them failed and I have warranty how to send it in it they had it fixed shipped and never lost their cool and kept me calm down their products are one of the most amazing products they ever I ever bought I was so glad that this guy thought of this idea I wish it was long ago he did but it is here now because now I can defend myself my family without feeling bad of killing someone that breaks into my house even though I'm not in the wrong I could defend them safely and get out safely and call the proper authorities thank God for this company has changed my life it's helped my anxiety of having a real gun and have to carry in that I still like to shoot my real gun don't get me wrong but this makes me feel so much commercial with the takedown power has and it feels just like a regular pistol the weight the feel everything so and they're all the products I've bought in I only had one issue with the target box ripping it they sent me a brand new one so like have no bad things to say about the company and that's my straight off and that's truth
Howard
Very happy with Byrna and their customer service dept. Very Happy
Carlo
I had issue with one of the products that came with the launcher.(7round Mag) After dealing with a robot that really wasn’t so helpful, I received a response from a human that was helpful. (Samantha D.) After a few trouble shooting emails back and forth, it was determined a replacement was necessary. There was no hassle. Any company that stands by their product is a company worth supporting.
James L.
My Byrna Family has always taken very good care of me. Every question has been answered, quickly too. This is an American company that I am proud to support and I will continue to do so.