Dennis
More Difficult than it Should Be
I like the way the device operates, but it's EXTEREMELY difficult to change the CO2 charger. The screw-in plug doesn't have a good way to hold, which means it's cumbersome to remove and cumbersome to replace. In fact, when I tried replacing a cartridge I ended up wasting the cartridge because the screw cover was loose. My thumb was sore with all the work. So this device gives a false sense of security because reloading in a pinch becomes dangerous
Response from Byrna TechnologiesJul 31, 2025
Hi Dennis, Thanks so much for sharing your feedback—we're glad to hear you appreciate how the device operates overall. We’re sorry to hear about the challenges with replacing the CO2 cartridge, and we want to help clarify an important feature that might make the process smoother. There’s a built-in tool cleverly housed in the baseplate of the magazine specifically designed to help remove and tighten the CO2 cap securely. It’s there to ensure hassle-free cartridge changes without needing to rely on finger strength alone. We understand how frustrating it can be when something seems more difficult than expected, especially in high-pressure moments, and we're here to help make things easier. We’d love to invite you to take another look at the quick start guide that came with your launcher or check out the owners manual instructions online on the "Product Documents" tab on the footer of the website. Of course, feel free to reach out to our support team if you need help locating or using the tool—we’re always happy to assist. Thanks again for your honest review. Your experience helps us improve and better support all our users.