Byrna TechnologiesByrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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407 approved reviews, newest moderated first
Chris W.
Speaking with someone with knowledge and understanding especially having experience with the products they deal with customers is by far the most valuable and important aspect of costumer service that I have never experienced before it was a absolute pleasure and informative customer service I have ever had. Thank you so much for sharing your service and expertise!!
Gene D.
My request was handled quickly and efficiently. Appreciated your assistance.
Noneya
I had some questions about Byrna's products. I spoke with Rachel from their customer care team. She was super helpful and gave very honest answers to all my questions about their un-guns.
Ash
First, I have to say Byrna as a company is Like no other! Yup like NO OTHER. You’d just have to find out yourself & see how you won’t get let down. Costumer service is crazy good, they’ll be right there step by step if you need help with anything. There isn’t any short cuts! Byrna cares a lot about their customer & our experience.
Ben R.
My chem rounds continue to break and spill out inside and all over the mag. I'm at the point that I will only use kinetic rounds. Such BS!
Fred A.
I had an issue with a pepper spray projectile that leaked and caused an immediate reaction. I was unable to remove all of the particles. I called customer service who advised me on how to proceed. I was in telephone, email, and detailed photos contact with Byrna. They were concerned for my safety and advised me on cleaning protocols as well as sending replacement of defective and damage components. I was very satisfied with the fast and thorough response provided me.
DLWhitehead
I love the product. I wanted something to protect my family but didn't feel comfortable with the possibility of taking someone's life, even if I knew I was justified in doing so. My LE is powerful and much more accurate than I expected. Great weight, balance and feel. I am very happy with my purchase!
Greg J.
I used the chat support portal to talk with Rachel about some issues I was having with accessing my Rewards points. While we were not able to resolve the website issue, she took the initiative to give me a phone number to call so I could redeem my points, and she referred my issue to the company's IT team. She did all of this without me having to ask her to do so. Also, she took me through all the steps which normally would have worked on the website - this helped her realize there was an issue that needed to be corrected. She was patient, receptive, and did all she could to assist me.