American Alarm and Communications, Inc.American Alarm – Local Security Company Serving New England Since 1971 American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve. Residential and Commercial Security ServicesAmerican Alarm designs, installs, and monitors customized security systems for:• Single-family homes and apartments• Small and mid-sized businesses• Large commercial facilities• Multi-location businesses• Public institutions• Private institutions• Government buildingsWe hold federal and state security clearances for government projects.Our integrated security solutions include:• Intrusion detection systems• Burglar alarms• Access control systems• Keycard and credentialed entry systems• Digital video surveillance (CCTV)• Proactive video monitoring (AVM)• Fire alarm systems• Life-safety systems• Environmental monitoringAll systems are monitored 24/7 by our professional monitoring team.24/7 Alarm Monitoring and Rapid ResponseAmerican Alarm provides 24-hour professional alarm monitoring with fast response times.• Priority alarm signals answered in 20 seconds or less• Phones answered by live representatives• Same-day service availability for priority requests• Field technicians dispatched quicklyOur technicians are:• Licensed• CORI-checked• Professionally trainedWe invest in ongoing training and modern security technology to maintain consistent service standards.Local Expertise. Long-Term Commitment.Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.American Alarm has delivered trusted sec
American Alarm and Communications, Inc. (americanalarm.com) has 725 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Home Improvements · Boston, Massachusetts
Excellent
Home Improvements · AMHERST, Massachusetts
Excellent
Home Improvements · Quincy, Massachusetts
Excellent
Home Improvements · Boston, Massachusetts
Excellent
725 approved reviews, newest moderated first
JOYCE AND ROBERT P.
Technician came out very late and quickly fixed our issue.
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thank you for your feedback! We're glad our technician was able to assist you late in the day and quickly got everything working properly. We appreciate your trust in American Alarm! Sincerely - The American Alarm Team
James P.
Well it starts with the ease of scheduling, that's convenient. Then the promptness of the techs, they showed up when they were scheduled. The technician complete knowledge and expertise in what he was doing. Overall from the person who scheduled the appointment to the technician in the field doing the work to the monitoring department, billing department, y'all seem to have it all together. Great job to everyone 👍
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thank you for such a thoughtful review! We know a great customer experience takes teamwork across every department, and we're glad it all came together seamlessly, from coordinating your appointment to providing knowledgeable, dependable service. We'll be sure to share your kind words with our team. Recognition like this means a great deal to everyone involved! Sincerely - The American Alarm Team
RUSSELL L.
à good and efficient representative
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thanks for your feedback. We're glad our reps provided a positive experience and handled your needs efficiently. We appreciate your trust in American Alarm! Please let us know if we can be of further assistance. Sincerely - The American Alarm Team
CONCORD SCOUT HOUSE, I.
We have alarm coverage we need from the work done.
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thank you for taking the time to leave a review! We truly appreciate your trust in American Alarm and the opportunity to support your safety and security needs. Sincerely - The American Alarm Team
P S.
Professional and friendly
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thank you for your feedback! We believe great service goes beyond technical expertise, and we're glad our team made your experience both comfortable and positive. Sincerely - The American Alarm Team
PETER G P.
Technician was very knowledgeable and very customer related. Has the right attidude.
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thank you for the great feedback! We're glad your technician combined his technical expertise with a positive, customer-focused attitude. Having a team that not only knows the job but genuinely cares about the people we serve is something we take pride in. Sincerely - The American Alarm Team
ESPA M.
What I like is the professionalism that you guys have and the awesome customer service
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thank you for the kind words! We take pride in providing knowledgeable, professional service while making sure every customer feels valued and supported. We're glad our team has made such a positive impression and look forward to providing the same level of service in the future. Sincerely - The American Alarm Team
HELEN D.
I've already answered this
Response from American Alarm and Communications, Inc.Oct 19, 2026
Thank you for leaving a review. We appreciate the opportunity to support your safety and security needs. Sincerely - The American Alarm Team