Dennis M.
Prompt and professional customer…
Prompt and professional customer service along with pleasing results.

Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Home Improvements · Boston, Massachusetts
Excellent

Home Improvements · AMHERST, Massachusetts
Excellent

Home Improvements · Arlington, Massachusetts
Excellent
Home Improvements · Quincy, Massachusetts
Excellent
Showing 331 reviews with 5 stars · Clear filters
Dennis M.
Prompt and professional customer service along with pleasing results.
Idaho G.
I own several Byrna model pistols: The LE placed in various locations and the CL's carried by my wife and myself. Very effective and as a Less than Lethal option goes (if the opportunity allows) a good choice vs Taser, etc, due to their increased range over those devices. Here is the story with this review (for other users to be aware of) I recently installed a Holosun EPS Carry Red Dot Optic on one of our CL pistols and wanted to have the option of Co-Witnessing the sights with it as well. I purchased the Byrna CL Co-Witness Sight Accessory Kit. The kit arrived, I disassembled the top cover, removed and installed the taller front sight and then attempted to install the elevated rear sight plate & sight. The sight plate has the same two interlocking front tabs, but those were significantly wider than the factory recesses to accept them on the slide. As well, the shallow extensions on the bottom of the sight plate to lock into the top of the slide were also too wide to fit. I ended up cutting off the tabs and extensions and using a drop of super glue on the bottom plate to the top of the slide. I would also mention that the sights are bare: Black only. No Fiber Optic, not even a white dot. I will drill & file them to accept some fiber optic inserts, but c'mon... talk about a Mickey mouse operation. Byrna has a good product, but they fall behind on the quality of their accessories, leaving their customers to do a massive amount of research and DIY for everything from accessories to holsters. I have the advantage of being a retired custom pistol-smith to facilitate my efforts, but I don't imagine many of their customers have that advantage.
Les S.
MEGAN R. took immediate action with my problem concerning the 10% discount for being a first time customer . I clicked on the coupon when I ordered but apparently it didn’t go through . I am very impressed SO FAR with the immediate service I received . THANK YOU !🙏 👍 - LES STONE
Chris R.
I used my Byrna in a good practical way for the first time yesterday. A bear came into my property that killed and ate most of my chickens. I have one left. When it came back for the last one, I shot at it, and it immediately ran away. No bear spray at that distance would have done that. It came back of course, and headed towards me. One shot sent it on it's way, unharmed. The conservation officer on this case was impressed, and said that's the best way to control them, since they do the same thing with non-lethal devices. I have video of proof. I ordered more ammo right away.
Jeff R.
I really like the Byrna products and everyone there is very helpful and the company has great customer service.
Julia
Byrna on Facebook was highly responsive, in answering my questions. I'm very happy with the customer service!
Ron K.
I was looking for a home security solution that could solve a problem without a lethal outcome. I found the Byrna Launcher checked all the boxes. My wife was concerned until she used the Launcher for the first time. She was impressed and confident once we were finished the first target practice we did. We both felt confident in handling the Launcher its power, accuracy and the ease of shooting it. I am very pleased with this purchase. I had questions and found the response time very quick and answers to my questions very helpful. I found everything from Customer service, the purchase of the Byrna, delivery and the Product was 5 stars. Regards Ron Kennedy
David S.
Hello! 😀 I received that missing screw today and my CL launcher has been repaired by me today finally, thank you guys so much for sending that screw and honoring your product that’s such a vital self defense less lethal protection against so many unknowns. I will always be a loyal BYRNA fan and customer always standing behind your product helping to promote it! I look forward to buying other BYRNA upgrades soon for my CL. Thank you again!