Dana K.
Phone order
The phone order was quick and quite easy. The person I talked with was polite and informative. I will order using my phone from now on. .

Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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407 approved reviews, newest moderated first
Dana K.
The phone order was quick and quite easy. The person I talked with was polite and informative. I will order using my phone from now on. .
Vladyslav Y.
I love what Byrna stands for.The overall idea that you can protect yourself without taking other people’s life cuz we all make mistakes.The quality and the variety is amazing.Design,handling the way it works is impressive.Thank you Byrna for giving us a chance to safely protect ourselves and our families.
Wayne T.
I have just received my two launchers plus extra pellets and both 8 and 12 gram gas charges. Both Launchers came in very well constructed and thought full cases. Will try the two launchers out when I receive the Target Tent. I also purchased the oiler kits which make maintenance easy. Great Company to deal with and the discounts were nice as well. Keep up the good job.
Catman
My Byrna LE has been unreliable. First, a pull of the trigger did not consistently cause the launcher to fire. Sometimes I would have to pull the trigger two three times to get to discharge. Secondly, following a discharge one or more projectiles would fall out of the barrel. Thirdly, the life of the CO2 cylinder is good for about 15 shots. Accordingly I have a confidence problem with the launcher since it is unreliable and may not serve me when needed. I returned the Byrna LE and I anticipate that they will repair the Launcher after thoroughly testing it, to assure proper operation, prior to returning it to me.
Response from Byrna TechnologiesOct 8, 2024
We apologize you have had an issue with your launcher and I assure you we will get this matter resolved for you. I see that our Customer Service team has provided you with a prepaid RMA label to send the launcher in for inspection and repair. Once the issue has been corrected we will thoroughly test the launcher to ensure that it is operating properly and that you will be able to trust that the launcher will work when needed. Thank you for your patience and understanding.
MICHAEL S.
I purchased two LE Pistol Launchers and a supply of pepper balls and "max"balls. these projectiles are supposed to burst on impact and hinder an attacker. Neither the pepper balls nor the max balls burst when fires at a human at 15 to 20 feet. They are useless for self defense. The company has been unresponsive to inquiries to discuss.
Response from Byrna TechnologiesOct 21, 2024
Byrna responded right away to all inquiries from the customer. We were unable to reach them for a few days but were finally able to make contact with the customer. Byrna has not seen failures of chemical projectiles to break as they are made to be fragile and surviving an impact without breaking is extremely unlikely. The customer is in California where we are unable to ship the chemical projectiles to and they did not have any chemical projectiles on their order. Byrna did ask for photos of the projectiles and a proof of purchase so we could make sure the customer was not confused thinking some of the non chemical projectiles in their kit were the chemical rounds. Some of our projectiles do not break open. After photos and proof of purchase were requested, we have not heard back from the customer after multiple attempts to reach them.
Gil R.
I was unprepared for the force and sound of using the Launcher for the first time. The result: The look of the firearm is real, The sound of the firearm is real and the impact or force of the firearm is real! Using the kinetic round from 20 feet it penetrated drywall! This will do damage at close range if you choose to use the kinetic round.
Theodore G.
My wife and I wanted to have a secondary defense item that was “non lethal.” After watching Glenn Beck promote the product on the Blaze we knew it was most likely going to be a positive and well made product. We were proven correct! And have made a handful of great purchases to go along with our Byrna Launcher LE. So far we have only had excellent experiences and even the one time we had to go through customer service about something; the company’s professionalism and candor throughout the process was exceptional. We are proud to be Byrna customers and highly encourage anyone to patronize their terrific products.
Jon M.
Honestly, I wasn't expecting the quality to be so high. BYRNA products are definitely high quality and I am for one very impressed. Thank you Byrna for filling that gap for protection.