Byrna TechnologiesByrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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407 approved reviews, newest moderated first
John
My last order couldn’t be delivered by USPS and was returned to sender. I called Customer Service and Kayla, a very nice and competent person fixed everything right away, resent my order a different way. My order arrived and I couldn’t be happier. Thank you Kayla for such a pleasant experience. I wish all customer service was this good.
John C.
Kayla P and Jordan H deserve a huge end of year bonus. They have been communicative throughout the entire process, which I thought I caused. However, apparently it was one of those rare manufacturing issues but they both have been beyond helpful and available with all my questions! I told Jordan that other than Amazon I don’t know I have ever dealt with 2 better customer service technicians than Kayla and Jordan. Bryna is blessed to have them and saved me as a customer, which will be spending thousands more.
Andre F.
I made a purchase for A Byrna LE model which was advertised with a 7 projectile clip for Canada. Once received, 5 projectile clips were received. I reached out to customer support hoping they would make good on their customer service promises. After 8 messages , Byrna acknowledged it was advertised incorrectly yet refused to send me the larger clips. They removed the wording, and once doing so escalated my complaint to Will H., a supervisor who in certain words , asked me to show him where I saw this. Of course it ( the wording ) was now removed and Will replied that I received what is NOW advertised. Im not happy, that a large company refuses to keep the customer happy despite their acknowledgement of their error.
Response from Byrna TechnologiesNov 11, 2024
The Byrna LE has not been offered with 7 round magazines since January of 2024. The customer did find and share a link to a old blog post/video that was nearly 2 years old that stated 7 round magazines were included as this was before we changed the kit contents. Byrna thanked the customer for pointing out this outdated video and removed this blog post. The LE product page where customers add this kit to their cart and make their purchase does clearly state that the Byrna LE includes 5 round magazines and does not mention 7 round magazines or state that 7 round magazines are included. Byrna always encourages customers to reach out before ordering if there are any questions about what is included in a certain kit.
Tom
Could’ve bought a Byrna launcher locally But I called them instead. No long wait time they answered quickly, spoke to a woman named Sam. I Highly recommend you call and talk to her. Knowledgeable, informative, Helpful. Outstanding Sam.
Al
Rachel was awesome! I had a delivery issue and she stuck with it until it was resolved. Excellent job! God Bless her and Byrna. Great self defense product!!
John
The two service agents who dealt with my issues, Sam and Kayla, were very helpful and patient. As a result of their guidance with my first Byrna purchase, I immediately decided to buy a second.
Gerald
The customer service rep was polite understanding and perception on everything. I enjoyed talking with her.
Keith - Indianapolis, I.
Clear product description and images. Smooth ordering , transaction and customer service follow-up. Product is a great alternative to using deadly force.