LoftieReviews of byloftie.com

I was happy with the prompt responses from the support team. I do however find the process of disabling the app blocker too tedious. There should be a simpler way to unblock apps when Rest membership is not active.

I reached out to Loftie's support team after losing a small plastic piece from the top of my lamp during a move, not even a part they sell. Without hesitation, they tracked one down and shipped it to me for nothing more than the cost of shipping. That kind of response is rare. Loftie went out of their way to actually solve my problem. The communication was fast, friendly, and genuinely helpful from start to finish. This is the kind of customer service that makes you trust a brand long-term. Highly recommend.

very helpful and proactivr

I had an issue with logging into the app. After I sent in a request, I got a quick and personalized response with clear instructions about how to solve the problem. I was able to accomplish what I needed, but I didn’t get back to them. Then, someone else followed up with me to make sure it had all worked out. It was superb customer service, and I am very happy.

Very helpful

I have 3 different devices from them. Setup is easy, love that I can control from app on my phone. AND the customer service is unparalleled! Prompt helpful and easy!

I ordered a Loftie clock as a gift, and from the moment I placed the order through to setup, the entire experience was seamless. The team at Loftie were consistently responsive and helpful, and I must give particular credit to Joymaeh, who was outstanding in handling my queries around the subscription element with clarity and care. The product itself is excellent, but what truly sets this experience apart is the level of customer support behind it. It is clear that both the product and the people are of a very high standard. Highly recommended, both the Loftie clock and the team behind it.

We just finished a trip that took us from a cruise straight into the Orlando theme parks, and staying at the Ette was the absolute sanctuary we needed to escape the seas of humanity. The biggest surprise of the room was the Loftie clock. We became so obsessed with the ‘Trout Run’ soundscape that it was the first thing I bought when we got home. I actually ended up ordering a second one for my daughter, but ran into a stock issue on the website. I reached out to support and Grace was incredibly helpful. She handled everything personally and made sure I could get the gift ordered without any hassle. It’s rare to find a product that actually lives up to the hype, but even rarer to find a company with this kind of customer service.