LoftieLoftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Brad N.
They were incredibly easy to deal with and very timely in their response to my issue. I really appreciate that they cared as much as they showed. Thank you!
Response from LoftieApr 29, 2026
Hey Brad! So glad we could help you out quickly and that you felt the care we put into resolving your issue. That really means a lot to hear, especially the part about us being easy to work with. Thanks for taking the time to share this!
Jordan M.
Very good customer service and super responsive
Response from LoftieMay 1, 2026
Jordan, so glad our team could help you quickly! We really appreciate you taking the time to share this. Your feedback means a lot to us.
Ryan D.
I received excellent support from Loftie when I experienced a problem. Luckily for me, Nikki was on hand to guide me through several steps to try to resolve the problem, keeping me informed of progress and when we exhausted our attempts to fix the problem I was offered a replacement which I am very happy to receive. Thank you
Response from LoftieMay 1, 2026
Ryan, so glad Nikki could walk you through everything and keep you in the loop! We're thrilled the replacement is working out well for you. Thanks for giving us the chance to make it right.
Jade F.
I emailed Loftie with a query and received an almost instant reply. The team were incredibly helpful.
Response from LoftieMay 1, 2026
Hey Jade! So glad we could help you out quickly. We know how frustrating it can be when you have a question and have to wait around for an answer. Really appreciate you taking the time to share this!
Liese G.
First off, I LOVE my Loftie clock! I bought 2 more for my son and daughter each of whom love them just as much as me. Fantastic quality, variety of sounds to fall asleep to, wake-up to, etc. I had initially signed up for their Loftie Rest feature but found that I wasn't using it at all. I tried to cancel the subscription through the app but kept getting an error message. I hit Contact Us in the app and sent an email requesting to cancel. I received a response within 10 minutes with clear, helpful instructions to locate my order # which they needed to cancel Loftie Rest for me. Super easy, super fast. Top-notch customer service!
Response from LoftieMay 1, 2026
Hi Liese! So glad you and your family are loving the clocks, and thank you for the kind words about our support team. We always aim to make things "super easy, super fast" just like you experienced. It's wonderful to hear that three Loftie clocks are helping your whole family with better sleep!
Iyinoluwa A.
The customer service team were quick and responsive when I had an issue. Love the clock and how it’s helped reduce screen time and dependence on my phone for alarms!
Response from LoftieMay 1, 2026
Hey Iyinoluwa! So glad we could help you out quickly when you had that issue. It's amazing to hear the clock is helping you reduce screen time and break that phone alarm habit - that's exactly what we hoped for when we designed it!
Serife S.
After initial setup problems the customer services team Nikki was quick to respond and after setting up successfully I am thoroughly enjoying my Loftie clock. Really good selection of sounds to soothe you to sleep. I’m really happy with my clock. Thank you.
Response from LoftieMay 1, 2026
So glad Nikki could help you get everything sorted out, Serife! It sounds like the setup was worth it once you discovered all those soothing sounds. We're thrilled you're enjoying your Loftie clock and getting great sleep with it.
Michael K.
My whole experience with Logitech has been great. Great product. Best alarm clock ever! And when I switched my internet provider and was having a hard time setting up my Loftie again, their customer service was amazing!
Response from LoftieMay 1, 2026
Hi Michael! So glad we could help you get your Loftie reconnected after switching internet providers. That setup process can definitely be tricky sometimes, but our team loves making sure everything works perfectly for you. Thanks for calling us the best alarm clock ever - that really makes our day!
