LoftieReviews of byloftie.com

Great support for their procuct

Getting started with Lofty may require a bit of patience at first, but the experience is very well supported. What truly stands out is the customer service — the team is incredibly friendly, highly responsive, and clearly committed to helping you every step of the way. They reply quickly and make the entire process feel smooth and manageable. I genuinely enjoy using Lofty every day and can confidently recommend the alarm clock. A thoughtfully designed, innovative product backed by a dedicated and supportive team

Set is too finicky and time consuming for a 150$ + device

I had issues with a Loftie clock that I purchased. I reached out to support and they answered almost immediately. They helped review all of the troubleshooting procedures and after realizing they could not help me remotely, they offered to send out a replacement. They also included a shipping label to return my current device. Everyone I spoke with was pleasant and so helpful.

Very prompt and helpful answers to my questions

Nikki, were able to answer every questions I had with clarification very detail on product & subscription in a timely manner thanks again appreciate the help. :)

Great help!

Made and order a few hours ago then realised the company is based in the USA and doesn’t offer returns. Have asked to cancel my order and give me refund but getting AI generated responses refusing to cancel the order. Very misleading as you end up in a Uk version of the site with a little Union Jack. Just below the add to cart button there a few little icons, one saying free worldwide shipping another saying 30 day trial. This all implies that if I’m not happy I could easily return this item and not be liable to international shipping return and massively out of pocket. Would not recommend. Will report to trading standards as not sure if this is fair / legal. Given plenty of notice in asking to cancel the order and have a refund before the item is shipped but just getting auto AI responses.