LoftieReviews of byloftie.com

The face of the Loftie I bought is flat. Its position by the bed meant that the display was unreadable. I asked for an address to return it under the '30-night trial' stated in the advert. There is no '30-night trial' for any country except the US, I was told. I was referred to their small print. After some exchanges in which I asked for a reason not to refer their advert to The Advertising Standards Authority, I received a full refund, but still no address to return the clock. As I was given no reason not to refer them to The Advertising Standards Authority, I have referred them. I imagine that, as their operations are entirely outside the UK, the ASA will not be able to do anything except, perhaps, refer them to the US equivalent. From my point-of-view, their advert is misleading. I have ended up with a free clock, but would have preferred to have been able to return it. (My response to the reply from Loftie is that I don't need help. The returns policy is not as featured in bold print, It's hidden in small print. I find this unfair to any non-US purchaser. I've already suggested that the words 'US only' be added to the bold print. so that's my help to you.)

I've had my Loftie for a few years now. My first clock got glitchier and glitchier until one night it woke me (and literally everyone in my home) up in the middle of the night with a noise that can only be described as a primal screeching at max volume. I still don't understand how or why this happened but I have seen multiple other people online report this harrowing experience. I reached out to them immediately and they sent me a replacement. It worked for a while, and then the second one started to get glitchy as well. Nothing as severe as the first time, but it would make popping noises in the middle of playing ambient noise which was not relaxing to say the least, completely stopped allowing me to use the bluetooth feature so I could play music from my phone, and then most recently refused to connect to my network after 2+ years with no issues and I completely lost the ability to set/edit alarms from my phone at all. When I reached out to support about the bluetooth issue, I got connected to the most useless AI I have ever had to interact with (and they have all been fairly useless). While it was walking me through troubleshooting steps, it was continuously hallucinating facts about the product and literally multiple times suggested I hold down buttons that do not exist. Then it completely stopped replying to me. Getting ghosted by an automated chatbot was definitely a new one. When I reached out about my latest connectivity issue this week, I attempted probably at least 10 times to reset my clock and get back online and it just didn't work at all. Loftie support confirmed (without expanding on how they came to this conclusion...) that the issue was on their side and again offered me a replacement clock, which I declined. (Fool me once etc. etc.) I am genuinely super bummed to be saying goodbye to Loftie because I loved the idea of an alarm clock that woke me up in phases, had brown noise built in, had a light, and could be used as a speaker. But the fact that I paid $130 (on sale!!!) for a product that was so glitchy and never seemed to receive any fixes despite CONSTANTLY requiring software updates is just completely ridiculous.

The product does not connect to my Bluetooth nor WiFi. 3 hours / over 100 times. Resetting phone, the clock, the wifi. Following the process. Every time it drops. DONT BUY

I have tried to return a Loftie clock, because I by mistake ordered two. My return request was send the 13.08.2026 and I still haven’t heard anything from the company yet- it’s 10 days ago! At the moment I found out that I have been ordered two of the same clocks I wrote to the helpdesk, but I never got an answer…

I have been trying to get in touch with Loftie for a long time now. I submitted a return request through their website and sent them multiple messages, but I still haven't heard anything back after waiting a long time. Very disappointing that return requests and customer inquiries are completely ignored. I

My Loftie alarm clock abruptly stopped working. I following the remediation steps to no avail. The clock would not turn on at all. I tried different outlets, configurations for charging and let it sit in a confirmed "live" outlet for 3 days and nothing. So I followed the steps to schedule a google call with the customer service reps and they didn't have the courtesy to show. They further wasted my time then follwed up thier no show with a "sorry we missed you " email asking me to send them a video of my clock not working at all. GENIOUS. I will be sure to further waste my time with an lousy product and lousy customer service experience by recording a blank alarm clock. NO THANK YOU. For all you considering......HARD PASS.

I ordered a Loftie Clock and Lamp because their website clearly showed both items were in stock. After waiting nearly two weeks, I was informed that they were actually out of stock. Loftie themselves admitted the stock information on their website was incorrect and apologized. I then had to request a cancellation and refund. Although Loftie refunded the amount in EUR, I still received less money back in NOK because of PayPal's currency conversion. Despite this, they refused to compensate the difference or take responsibility for the loss, leaving me out of pocket. To make things even worse, I couldn't even find a way to filter or easily view 1-star reviews on their website, which didn't inspire confidence in the transparency of the reviews they display. This was one of the worst online shopping experiences I've had. Incorrect stock information, long delays, poor customer service, and a refund that still left me losing money. I would never buy from Loftie again, and I cannot recommend this company.

This was one of the most confusing and tedious customer service experiences I've ever had. It was almost worth it for just how farcical the process became. My loftie clock arrived with a defect: all the audio it played was punctuated with static sounds. The loftie team asked for video evidence which I provided, and sent multiple rounds of troubleshooting directions which did not help. Weeks passed with vague promises that the "technical team was looking into it." They did not offer to replace my clock. 20 emails later--during which time the Loftie rep tried to close the ticket before the problem had been resolved, and in another exchange called me "Ivan" and said Loftie was not interested in "what I had put together"??!!-- I informed them I was returning the clock, and completed the online return. My refund was not processed. Weeks later, I was offered a free nightlight while I waited for the technical team to send a software fix for my clock; they were unaware I had returned it. My refund was only processed once I emailed them that I'd returned the product. To Loftie: please just offer replacements for any defective clocks and skip the weeks of back and forth. I really liked everything about this clock except for the parts that didn't work...being called Ivan and the empty promises of the mysterious technical team didn't help.